Franchise Business Consultant - Los Angeles, CA - Charleys Philly Steaks

The Franchise Business Consultant is responsible for advising and assisting franchisees in all appropriate areas of their business. The Business Consultant will be assigned a territory consisting of approximately 50 restaurants. This position will work from home and travel extensively within the assigned territory.

Accountabilities:

• Achieves financial and operational results through effective oversight of operations programs and initiatives.
• Completes targeted number of restaurant/Franchise Owner’s (FO's) visits and provides exemplary business consulting services to Franchisees to drive their success.
• Plans field time appropriately to gain efficiencies and utilizes all systems and tools needed to execute highly effective visits
• Works as needed with cross-functional teams such as R&D, marketing, purchasing, training and others to launch and achieve targeted results for operations programs and initiatives. Ensures all FO’s participate in all initiatives.
• Builds leaders; provides continuous leadership to his/her FO’s related to leadership and successful operations management.
• Launches new operational programs, food products/other promotional items associated with the annual marketing calendar.
• Ensures specifications/Standard Operating Procedures and Food Safety procedures are followed (proper Brand representation).
• Focuses on Operation evaluations and follow-up procedures
• Ensures franchise participation in the Customer Experience program and uses data to coach, counsel and recognize operators.
• Executes brand marketing plan.
• Reviews P&L reports for each location in territory on a regular basis, leads analysis discussions with FO’s and supports the development of action plans for improvement.
• Formulates action plans and sets deadlines for completion/compliance where needed.
• Maintain customer complaint resolution procedures and addresses issues at the restaurant level with the FO.
• Works through FO’s to resolve critical issues immediately.

POSITION REQUIREMENTS

• Undergraduate and/or graduate degree and 5 - 7 years of restaurant/franchise operations experience.
• Quick service, multi-unit franchise operations, and/or hospitality industry experience.
• Strong ability to build relationships, effectively communicate and positively influence Franchisees and other key constituents.
• Ability to travel 80% of time.
• Strong financial acumen, analysis/problem solving, negotiating and influencing skills.
• Demonstrated and successful ability to lead, motivate, hold accountable, develop, direct and achieve target results for Franchise Partners.
• Demonstrated track record for flexibility and urgency in prioritizing and organizing projects.
• Possesses a high degree of drive with a proven track record of achieving results.
• Excellent communication (written and oral), organization and problem solving skills.
• Proficiency in Microsoft computer skills, i.e. Word, PowerPoint, Excel, Outlook

Job Type: Full-time

Benefits offered:

• Paid time off
• Health insurance
• Dental insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Retirement benefits or accounts
• Gym memberships or discounts
• Commuting/travel assistance
• Flexible schedules
• Employee discounts

Job Type:, Full-time

Salary: $85,000 - $110,000