Franchise Hotel - Night Auditor for NEW Luxury Property InterContinental Bellevue at the Avenue - IHG

_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ . _By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ . **About Us** For its first ever property in the Pacific Northwest, InterContinental® Hotels & Resorts debuts a luxurious property with more than 200 guest rooms, Grand and Junior Ballrooms, lobby bar, a gym, and a dedicated concierge team. **Your day to day** **We are seeking a detail-oriented Night Audit Clerk to join our luxury hotel team. The Night Audit Clerk will play a crucial role in overseeing front desk operations and audit functions during overnight hours, ensuring smooth and efficient service for our guests.** **Every day is different, but you'll mostly:** + **Assist and oversee all front desk and audit functions from 11 PM to 7 AM.** + **Balance Food & Beverage outlets and post front office accounts.** + **Distribute daily reports and other requested documents.** + **Follow checklists to ensure all duties are completed; sign and date each checklist nightly.** + **Collaborate with staff to resolve guest requests and inquiries.** + **Handle guest check-ins, check-outs, and address any issues or concerns.** + **Communicate effectively with bell staff, drivers, and housekeeping.** + **Manage house/cash bank and deposit keys.** + **Obtain and verify essential guest information, ensuring accuracy and completeness of records.** + **Assign guest rooms according to reservation requirements.** + **Maintain and update the Front Desk log book.** + **Check for guest mail or messages and ensure delivery.** + **Inquire about guest satisfaction and listen attentively to comments.** + **Thank guests for their stay and assist with future reservations.** + **Oversee the issuance of department keys and maintain a corresponding log.** + **Ensure timely delivery of wake-up calls and express checkout bills.** + **Be knowledgeable about hotel emergency procedures.** + **Adhere to all hotel policies and procedures, including any changes.** + **Perform reasonable tasks as requested by management.** + **Maintain computerized hotel systems.** + **Handle major guest complaints and disturbances.** + **Provide training, guidance, and advice to night employees.** + **Cover shifts for sick or absent employees.** + **Request and manage inventory of supplies for audit staff.** + **Report any discrepancies (physical, financial, or personal) to management.** **What we need from you** **What we need from you:** + **Education:** **High School diploma or equivalent. Any combination of education and experience that provides the required knowledge, skills, and abilities is acceptable.** + **Experience:** **At least one year of experience working at a hotel front desk in a Night Audit, Front Desk Clerk, or similar capacity. Previous hospitality experience is required.** + **Skills and Abilities:** + **Good working knowledge of hospitality accounting systems.** + **Ability to read, write, and speak English effectively.** + **Sound judgment and decision-making skills.** **Additional Information:** + **All employees must maintain a neat, clean, and well-groomed appearance.** + **The hotel operates 24/7. Employees must be aware that shifts may change based on business needs.** **Join our team and contribute to providing an exceptional experience for our guests. Apply today!** **What we offer** **Why work for Pyramid?** **Pyramid Global Hospitality ("Pyramid") is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.** **What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.** **To care for you and your family, we also offer a comprehensive benefits program.** **Your financial well-being:** + **Competitive Salary** + **Competitive Matching 401K** + **Basic Life and Accidental Dismemberment Insurance** + **Basic Long-Term Disability Insurance** + **Life Insurance buy-ups** **Your/your family's health care:** + **Medical (we offer four plans through United Healthcare), dental, and vision insurance - available to you on the first of the month after your start date** + **Express Scripts Online Pharmacy** + **Health Savings Account** + **Healthcare Flexible Saving Account** + **Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity** + **Supplemental Short-Term Disability Insurance** + **Employee Assistance Program** + **Pet Insurance through Figo** **Your time off:** + **Hotel Discount Program (you will have access to Pyramid's as well as IHG's hotel networks)** + **Paid Time Off** + **Paid Holidays** **Your day-to-day:** + **Commuter benefits** + **Delicious free shift meal at our employee cafeteria** + **Stellar back-of-house facilities** + **Dry cleaning for uniforms and work attire** + **Support, training, and mentorship from management** + **Employee Recognition Programs** + **Career growth opportunities** **Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.** **We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.** **So, join us and you'll become part of our hotel family.** **Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.** At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.