Fraud Services Investigator - MidWestOne Bank

At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people on our team are the foundation of our success. If you're ready to work for an organization that values you, develops your talents and helps you grow personally and professionally, then look no further.

This position is an entry-level fraud investigator role and is responsible for investigating circumstances of suspected fraud and making recommendations to both frontline personnel, management, and customers about future measures. Interviews individuals involved in the investigation such as frontline employees, complainants, and affected department staff. Performs research on transactions and records to present investigation findings to internal review committee. Performs responsibilities surrounding law enforcement requests and fraud prevention. Provides support to entire Fraud Services team regarding various duties.

• Responsible for managing assigned fraud cases which includes:
  • Conducting investigations through transaction and records research and interviews individuals involved such as frontline employees, complainants, and affected department staff.
  • Gathering video surveillance, as necessary.
  • Contacting law enforcement to file a case on behalf of the Bank, when necessary.
• Coordinates with BSA Department, Legal, and other business lines, as appropriate.
• Responds to various fraud prevention requests.
• Reviews and processes check fraud disputes submitted through the dispute platform.
• Identifies and assesses potentially fraudulent activity through review of information system monitoring, escalated fraud alerts and other various sources, such as branch personnel or law enforcement.
• Forms initial determinations regarding additional actions to be taken and recommends possible Suspicious Activity Reports (“SAR”) filings to Fraud Services Manager and/or the AML Investigations team, in accordance with policies and procedures.
• Writes and prepares Suspicious Activity Reports (SAR), following established regulatory guidelines and time frames.
• Provides support to the Fraud Services Department Team Leader with various duties.
• Coordinates research and responds to subpoenas, summons and other law enforcement requests submitted to the bank.
• Performs daily review of returned deposited items and redeposited items for fraud concerns.
• Performs regular monitoring and follow-up on new customer on-boarding application to identify fraudulent applicants.
• Maintains the internal hotlist of individuals.
• Assists in developing and presenting Fraud Prevention training for bank staff and customers.
• In conjunction with Fraud Services Manager, monitors and enforces fraud policies and procedures.
• May lead and/or work on additional projects in the department.
• Assists with the legal process service, including coordination of research and response to subpoenas, summons and other law enforcement requests submitted to the bank.
• Performs other duties as assigned.

• Bachelor's degree (B. A.) from four-year college or university preferred with one to two years related experience and/or training in bank operations; or equivalent combination of education and overall experience.  

We RISE by lifting others. RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of diversity, equity, inclusion and belonging at work and in our communities. Our commitment to RISE is reflected in our operating principles, people and culture. We pledge to continuously learn, so we can understand and support the differences of individuals, embrace each other's strengths, and provide opportunities for all of us to work toward and achieve our full potential.

Now that you know more about us and the position, next step is for you apply so we can learn about you!