French Bilingual Warranty Support Specialist (Remote - Indiana) - Morley

Location: Remote – Indiana residents

Profitez de la flexibilité de pouvoir travailler et de vous former de chez vous en tant que spécialiste en support de garantie (Anglais et Français) chez Morley!

En tant que spécialiste en support de garantie (Anglais et Français), vous gérerez les réclamations des concessionnaires automobiles en anglais et en français du début à la fin avec un niveau élevé de service à la clientèle. Si vous avez de l'expérience avec les réclamations de garantie ou d'assurance, nous vous recherchons!

About the Role

• Automotive dealership experience or technical knowledge is required to qualify for this role

• If you’ve worked with warranties in any capacity at an automotive dealership, please be sure to highlight this in your work history!

What You'll Do

• Counsel service managers
• Identify improvements by analyzing expense and frequency trends
• In English and French, offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed), while keeping a positive and upbeat attitude

Questions Before You Apply? 

Required Skills

• Fluent in French and English (spoken and written)
• Excellent analytical and communication skills
• Strong computer navigation and typing skills (minimum of 35 words per minute) 
  (check your skills with a free typing test) | (direct link to test: www.typingtest.com)
• A self-motivated, passionate professional who is enthusiastic, energetic and teamwork-oriented

Eligibility Requirements

• High school diploma or equivalent
• Experience in:
  • Warranty administration and/or insurance claims
  • Automotive dealership (service department and/or warranty administration preferred)
    
• Able to work shifts within the center's hours of operation: 
  • No weekends or late shifts!
  • Monday - Friday 
  • 8 a.m. - 6 p.m. Eastern time / 7 a.m. - 5 p.m. Central time
• Must be able to stick to the schedule reliably, as some queues are time sensitive 

Remote Work Requirements

• Indiana resident 
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier

• Teladoc: Free online access to doctors 24/7
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

Learn more about Morley from our associates' perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com

Thank you for your interest in Morley.

Notices 

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy