Front Counter/Customer Service - Rink Management Services
Arlington, TX 76015-4122
About the Job
Front Desk/Customer Service – Part Time
(hours are primarily nights, weekends and weekend nights)
GENERAL SCOPE OF RESPONSIBILITIES:
Under the general supervision of the General Manager, performs a variety of customer service related duties and in addition, assists the manager on duty with general supervision of facility and its programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Interacts with customers both in person and over the phone.
- Communicates professionally both in writing and verbally to customers and staff.
- Answers phone and provide accurate answers to customer questions.
- Routes calls to appropriate personnel.
- Handles registration for memberships and facility programs.
- Receives payments and fees for memberships and facility programs.
- Accurately records payments and issues receipts
- Accurately enters information into database.
- Maintains front counter area.
- Makes birthday calls,renewal calls and other calls as assigned.
- Performs any other related or similar duty as assigned.
- Hand out and collect rental skates
- Assist customers with fitting and tightening rental skates
- Assisting with pro shop sales
- General cleaning
WORKING CONDITIONS:
This position can involve sitting, standing, walking, running, stooping, lifting, carrying, pushing, and pulling. Work responsibilities will be performed in a recreational environment where an Ice Rink is present. Work hours are primarily nights, weekends and weekend nights, facility general hours of operation are Monday thru Sunday 6am to midnight +/-.
WORK ENVIRONMENT:
Work is performed in several environments as follows:
- An office/front counter setting.
- A recreational facility setting.
- Work during the day, evenings, or weekends
- Working indoors
MACHINES AND EQUIPMENT USED:
Standard office equipment that include; computers, fax, copy machines, telephones, cash registers, and adding machines. Maintenance and cleaning equipment that include; vacuums, mops, brooms, sprayers, disinfectants, hoses and any other equipment associated with use in a recreational facility.
MINIMUM QUALIFICATIONS/ JOB STANDARDS:
Must have evening weekday / weekend availability
Familiarity with basic computer functions preferred