Front Desk Agent (Full-Time, Temporary) - FirstService Residential
Miami, FL
About the Job
Job Overview:
As aFront DeskAssociate, you’ll be responsible forworking independently, and without direct supervision. Possess strong communication, telephone, and customer service skills.Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs,recordsand forms.
Your Responsibilities:
+ Demonstrates excellent customer service,communication,and time management skills.
+ Monitors Emergency Response System.
+ Greets and directs Residents,guests,and invitees.
+ Monitors and controls Electronic Security Control Systems.
+ Responds to emergency situations in a timely and efficient manner.
+ Monitors and controls access to the building.
+ Maintains daily log,records,and forms.
+ Resolves and follows-up on all complaints/issues.
+ Maintains a safe and secure environment throughout the building/property(s).
+ May be assigned other duties by the on-site property manager.
+ Follows safety procedures and maintains a safe work environment.
+ Other duties as required.
Skills & Qualifications:
+ High school diploma or equivalency preferred.
+ College level courses in business or hospitality preferred.
+ Two (2) to three (3) years of business experience preferred.
+ Computer literacy: command of information system hardware/software is preferred.
+ Effective written and verbal communication skills.
+ Multiple language fluency is desirable.
+ Strong customer service, communication and interpersonal skills required.
Physical Requirements:
+ Ability to lift 30 – 50 lbs.
+ Work in an upright standing or sitting position for long periods oftime.
+ Handle, finger, grasp and lift objects andpackages.
+ Reach with hands andarms.
+ Communicate, receive,and exchange ideas and information by means of the spoken and writtenword.
+ Ability to quickly and easily navigate the property/building as required to meet the jobfunctions
+ Complete all required forms.
+ Ability to work extended hours and weekends based on projectrequirements.
+ Ability to respond to emergenciesin a timely manner.
Schedule:
+ Wednesday 2:00PM-10:30PM, Thursday 2:00PM-10:30PM, Friday 5:30AM-2:00PM, Saturday 5:30AM-2:00PM, Sunday 2:00PM-10:30PM
What We Offer:
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $17.00 Hourly
Disclaimer :
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
As aFront DeskAssociate, you’ll be responsible forworking independently, and without direct supervision. Possess strong communication, telephone, and customer service skills.Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs,recordsand forms.
Your Responsibilities:
+ Demonstrates excellent customer service,communication,and time management skills.
+ Monitors Emergency Response System.
+ Greets and directs Residents,guests,and invitees.
+ Monitors and controls Electronic Security Control Systems.
+ Responds to emergency situations in a timely and efficient manner.
+ Monitors and controls access to the building.
+ Maintains daily log,records,and forms.
+ Resolves and follows-up on all complaints/issues.
+ Maintains a safe and secure environment throughout the building/property(s).
+ May be assigned other duties by the on-site property manager.
+ Follows safety procedures and maintains a safe work environment.
+ Other duties as required.
Skills & Qualifications:
+ High school diploma or equivalency preferred.
+ College level courses in business or hospitality preferred.
+ Two (2) to three (3) years of business experience preferred.
+ Computer literacy: command of information system hardware/software is preferred.
+ Effective written and verbal communication skills.
+ Multiple language fluency is desirable.
+ Strong customer service, communication and interpersonal skills required.
Physical Requirements:
+ Ability to lift 30 – 50 lbs.
+ Work in an upright standing or sitting position for long periods oftime.
+ Handle, finger, grasp and lift objects andpackages.
+ Reach with hands andarms.
+ Communicate, receive,and exchange ideas and information by means of the spoken and writtenword.
+ Ability to quickly and easily navigate the property/building as required to meet the jobfunctions
+ Complete all required forms.
+ Ability to work extended hours and weekends based on projectrequirements.
+ Ability to respond to emergenciesin a timely manner.
Schedule:
+ Wednesday 2:00PM-10:30PM, Thursday 2:00PM-10:30PM, Friday 5:30AM-2:00PM, Saturday 5:30AM-2:00PM, Sunday 2:00PM-10:30PM
What We Offer:
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $17.00 Hourly
Disclaimer :
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Source : FirstService Residential
