Front Desk Agent (PT) - SCP Hilo - SCP Hotels

The Front Desk Agent is often the guests’ first contact, first impression, hospitality extraordinaire, a thoughtful listener, a delightful charmer, and the center of walk-in guests’ attention. The Front Desk Agent has all the needed answers to all the important questions, is responsible for initial guest-satisfaction (and more!), and goes above and beyond for each and every guest and member.

 We See You & We Want You On Our Team!

SCP is currently seeking a welcoming and knowledgeable Front Desk Agent for our incredible hotel in Hilo, Hawaii.

  Do you love providing exceptional service to guests? Surprise, delight, and service is your specialty! 

Competitive Pay & Opportunities for professional & personal growth.
          $17 an hour

Out-of-this-world benefits! Your Wellbeing is at the forefront of all that we do so we offer a variety of perks and benefits to take care of all of you.

It is important for us that you are doing the things you love to do inside and outside of work.  We value YOU, your mind, spirit, and the balance between work and LIVING.

If this sounds like your next dream job, learn more about the role below and apply online via the link today. We are looking forward to connecting with you!

    Your New Opportunity:

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

• Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.

• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.

• Follow hotel policies with lost and found items.

• Adhere to hotel requirements for guest and team member accidents or injuries and in emergency situations.

• Continuously promote sanitation, safety, and security efforts.

• Encourage Social Media/5-star compliments or reviews on OTA’s.

• Ensure security of guest room access.

• Responsible for maintaining an efficient and effective flow of information with guests, team members, managers, housekeeping, and other departments within the Hotel.

• Respond to guest inquiries and requests to resolve issues via phone in a timely, friendly, and efficient manner.

• Assist in booking room reservations, answering Hotel phone calls, and notifying guests of messages. 

• Monitor guest mail and ensure that it is processed according to procedures.

• Maintain knowledge of Hotel features/services, hours of operation, room types, rates and numbers, layout, decor, appointments, special packages and promotions, daily count, expected arrivals and departures, group activities, and departmental policies and procedures. 

• Ensure that current information on rates, packages, and promotions is available at the Front Desk.

• Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.

• Maintain complete knowledge at all times of:

• All Hotel features/services, hours of operation.

• All room types, numbers, layout, decor, appointments, and location.

• All room rates, special packages, and promotions.

• Daily house count and expected arrivals/departures.

• Room availability status for any given day.

• Scheduled in-house group activities, locations, and times.

• All Hotel and departmental policies and procedures.

• Maintain confidentiality, security, and integrity of organizational data.

• Inspect, plan and ensure that all materials and equipment are in complete readiness for service.

• Maintain knowledge of correct maintenance and use of equipment.

• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.

• Access all functions of computer/software systems.

• Other duties as assigned.

 The Essentials: 

• Must be a United States citizen or possess a valid work permit.

• Must have a valid State-Issued Driver's License.

• 1 year front desk/hospitality preferred . 

• High School diploma or equivalent