Front Desk Agent, The Gibson Inn - Better Talent

COMPANY OVERVIEW:

Become a part of New Old Florida in Apalachicola - the coolest place to stay on the Panhandle. 

Experience the timeless tradition of excellence and luxury as part of our team at Gibson Inn. Established in 1907 and proudly listed on the National Register of Historic Places, this prestigious establishment offers you the opportunity to carve out your own professional legacy. 

The iconic Parlor Bar remains the definitive local watering hole, serving craft cocktails, local beers, and a knockout menu from the famed in-house restaurant, the Franklin Café. Reminiscent of days gone by, this fresh 45-room boutique hotel features one-of-a-kind guest rooms designed for every type of traveler, a lively Billiards room, wrap-around porches, Bentley chauffeur service, Gibson Golf Cart rental packages, complimentary bicycles, and more. 

Each day, our dedicated staff goes above and beyond to deliver exceptional hospitality to our guests. Through friendliness, warmth, and an unwavering commitment to going the extra mile, we create an unforgettable experience for all. This dedication to excellence not only extends to our guests but also cultivates a dynamic and supportive work environment for our staff. 

Preserving the grandeur and beauty of Old Florida but upgraded with all the modern conveniences of today, Gibson Inn is an enviable place to work in Apalachicola, offering the chance to be a part of history while creating your own. 

Apply today to become part of the legacy.

POSITION SUMMARY:

As our Front Desk Agent, you’ll play a crucial role in shaping each of our guests' experience. Our inn is not just about offering rooms; it's about creating unforgettable memories for our guests. And that starts from the very moment they walk through our doors or contact us. 

For that reason, we’re seeking a Front Desk Agent who is professional yet approachable. From check-in to check-out, you won’t just be processing transactions; you'll be creating the Gibson Inn experience - one that offers luxury and comfort while making guests feel at home. You also will need to have strong administrative skills and uphold the highest level of business presentation and professionalism. 

So apply today to step into the Gibson Inn life, where you'll discover more than just a job. It's a place that values your skills, nurtures your growth, and allows your passion for delivering exceptional experiences to grow.

RESPONSIBILITIES:

• Greet, register, and process guests and their assigned rooms. This may include assisting guests in the process of getting their luggage to their room.
• Answer phone and emails, responding to current and prospective guest needs and requests. 
• Book, manage, maintain reservations, handle payment transactions, and utilize the hotel property management system. 
• Anticipate and accommodate guest requests and complaints, working collaboratively with the appropriate hotel department(s). 
• Proactively upsell guest rooms and promote hotel services/amenities.
• Maintain accurate records of guest calls for future follow-up.
• Schedule and coordinate special services, such as restaurant reservations or events. 
• Refer guests to local attractions and places to visit, offering knowledge of the historic hotel property and surrounding areas and around the area.
• Maintain clean, organized, neat front desk and reception areas.

QUALIFICATIONS:

• Work experience as a hotel receptionist in the hospitality industry or customer service is preferred. 
• Excellent oral and written communication skills. 
• Task-driven and highly organized, with strong problem-solving skills.
• Proven multi-tasker with the ability to shift and manage multiple priorities.
• Trustworthy with a willingness to maintain confidentiality. 
• High school diploma/GED required. 

COMPENSATION & BENEFITS:

Hourly Wage: $14.00 - $15.00 based on experience and achievement 

Benefits: 

• PTO 
• Health insurance 
• Life insurance 
• Dental insurance 
• Vision insurance 
• Healthcare spendings or reimbursement accounts, such as HSAs, FSAs, and HRAs 
• Retirement benefits or accounts 
• Long-term disability insurance 
• Short-term disability insurance 
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules 

Schedule: Must have flexibility to work various shifts, including evenings, holidays, and weekends

Start your journey with Forgotten Coast Hospitality in Northwest Florida. We are local to the core—kindness and respect are the foundation of who we are. We believe that hiring and nurturing the right people is the best way to serve our guests, community, and deliver memorable experiences.