Front Desk Associate PT - WS Management
San Diego, CA
About the Job
Best Western Plus Hacienda Hotel- Old Town (San Diego)
Front Desk Associate/Guest Services
Requires Outstanding Customer Service and Team Player Attitude!
Job Summary: Part-time position , must be open to flexible scheduling. Register guests', controls/accepts walk-ins, performs reservation functions, cash handling, mail outs, surveys, and other related services.
Hotel Experience preferred, Excellent Customer Service required, Willingness to cross- train and be on call. Visual Matrix software nice but not required
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Duties:
- Greet, Smile and provide welcoming environment for all guests
- Listen to and be aware of guest preferences and needs- Accommodate whenever possible.
- Communicate, interact and collaborate well with teammates and other departments
- Check guest in and out according to proper procedures.
- Insure proper credit is established for guests upon check in and at time of bucket check.
- Operation of Visual Matrix management system and properly posting all charges to guest and desk folios.
- Responsible for handling cash, credit card and transactions according to procedure.
- Basic knowledge in taking or changing a reservation in the terminal.
- Operation of PBX system
- VIP's are handled properly.
- Insure policy for safe deposit box.
- Be aware of walk procedures.
- Perform additional duties as required by management.
- Keep current count maintained and balance with reservations.
- Make sure bucket check is kept current at all times.
- Insure daily reservations are blocked as necessary.
- Use selective selling in order to maximize revenue.
- Read Sales Group List daily to familiarize yourself with in coming/out going groups.
- Read Hacienda Hotel updates daily to familiarize yourself with banquet/meeting room functions.
- Read Log Book/MOD Report/Email daily to familiarize yourself with activities of prior shifts.
- Must been neat and personable.
Reservation Duties:
- Process all guest reservations and confirmation
- Process cancellations, revisions and information up-dates or changes.
- Assist reservation manager in handling group bookings and conventions.
- Answer letters, phone calls and take/give messages.
- Pre-block groups reservation effectively.
- Perform additional duties as required by management.
Source : WS Management