Front Desk and Check Out Desk Staff Member - Aperto

We are helping a medical office client source a Front Desk Team Member for their company.

Responsibilities of Front desk:  Responsible for answering incoming phone calls, making appointments, taking payments, making deposits, checking in / out patients and managing providers' schedules. Also, responsible for managing insurance verification, authorizations, informing patients about their insurance benefits and taking appropriate payments from the patient.   

Responsibilities of the Check out desk: Complete patient appointments by following orders for labs, radiology, and other tasks as designated by the provider during the visit; obtain referrals for needed tests and procedures; complete superbill; supplement sales

Duties of Position:

- Answer and process incoming phone calls

- Make appointments for new and follow-up patients.

- Check in patients, giving them appropriate paperwork.

- Take co-pays, prior balances, and deductible payments.

- Verify insurance and obtain authorizations according to health plan

- Communicate insurance information with patients  

- Coordinate with insurance companies and attorneys' offices regarding medical records.

- Maintain strict confidentiality related to medical records and other data. Transmit medical records according to HIPPA law.             

- Open, sort, and distribute incoming mail accordingly.

- File charts and paperwork.

- Manage office inventory of medications and supplements

- Assist with special projects as directed

- Send daily reports to designated supervisors

- Perform other duties as required

Position Requirements:   High school diploma or its equivalent. Minimum one year experience in a medical office/facility.  Computer literacy is required.  Knowledge of health care insurance practices and compliance is required. Excellent written and verbal communication and customer relations skills.  Ability to quickly incorporate new learning into practice.

Physical/Mental Demands:   Requires sitting and standing associated with a normal office environment. Requires keyboard work and frequent computer data entry. Requires attendance on a regular basis. Requires reliable transportation.