Front Desk Clerk - FurstStaffing

FRONT DESK CLERK  Position Purpose:  To maintain a well-organized office in accordance with agency policies and procedures. Will be responsible for the well-being and care of clients, visitors and interaction with family members in the center and for assisting the clinical staff with streamlining any clerical functions.  Qualifications/Skills: 

• High school diploma or equivalent
• Strong customer service skills and customer service oriented
• Phone and/or switchboard experience
• General understanding of mental health
• Organization and multi-tasking abilities
• Ability to communicate effectively and efficiently
• Must be able to work independently and with a team
• General knowledge of MS Word, Excel, proficient in Outlook
• Keyboarding and ten-key experience, minimum 35 wpm typing

  Essential Responsibilities: 

1. Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned.
2. Greet clients and visitors, collect and post payments.
3. Complete opening demographics and paperwork with the live client in EHR
4. Maintain scheduling logs including referral and intake schedules
5. Answer and direct calls appropriately.  Make reminder and prescription calls
6. Internal and external distribution of mail
7. Distribution of Rep Payee Checks
8. Conduct financial interviews with clients, update and register clients in database
9. Review clinical data and communicate discrepancies with supervisors 
10. Maintain visitors log, prescription log and intake log
11. Review doctor’s appointment logs.
12. Close office per clinic protocol
13. Assist office support team as needed
14. Other responsibilities as assigned.