Front Desk Coordinator - CarePoint Health

CarePoint Health is one of New Jersey’s leading health care systems comprised of three long-standing and highly-regarded hospitals – Christ Hospital in Jersey City, Hoboken University Medical Center and Bayonne Medical Center. CarePoint united three area hospitals to provide 360-degree-coordinated care by integrating the medical facilities and physician networks associated with these institutions. With over 3,500 employees, CarePoint is the largest private employer in Hudson County, New Jersey and each year provides care to over 300,000 individuals.

CarePoint prides itself on its patient-focused approach to care delivery, with an emphasis on preventative medicine, health education, and disease management. Leveraging its vast network of physicians and healthcare experts, CarePoint is quickly becoming recognized as a leader in the broader healthcare landscape as it pioneers creative solutions to address urgent population health need

The Front Desk Coordinator is responsible for managing the front office, triage phone calls, scheduling, billing, filing and assisting with data entry and registration.  A successful candidate will have good organizational skills and the ability to effectively communicate.

Essential Duties and Responsibilities:

1. Completes office activities such as filing, telephone answering techniques, preparation of documents, record retention, duplication, faxing, mail distribution, and ordering of supplies.
2. Daily Tasks include, but are not limited to: confirming appointments, verify insurance, verify I.D. of each patient, pre-authorizations, no auto RX refills without Doctor’s permission, problem log, return phone calls, patient paperwork to be completed within 72 hours, patients are seen in order of scheduled appointment.
3. Composes and prepares correspondence, invoices, reports, presentations and maintains appropriate files.
4. Maintains and stocks supplies in designated areas; checks equipment for proper function, as assigned, and reports malfunction promptly.
5. Prepares patient charts as required and has all proper consents signed. (Non-Clinical)
6. Appropriately schedules appointments and meetings.
7. Addresses patient complaints in a timely and effective manner
8. Keeps in constant communication with Office Manager and Senior Practice Manager.
9. Provides administrative and clerical support when necessary.
10. HIPAA Compliance – complies with all of the Privacy and Confidentiality Policy and Procedures outlined in the “Privacy, Security and Confidentiality Agreement.
11. Participates in department’s quality improvement plan.
12. Maintains patient confidentiality and complies with HIPAA regulations
13. Correctly schedules patient into EMR and bills appropriately.
14. Acts as a messenger, when required
15. Organizes the center’s calendars and is the liaison between medical professionals and patients.
16. Other duties as assigned.

• High School Diploma or Equivalency
• 2-3 Years Medical Office experience required.
• Basic working knowledge of Microsoft Office (WORD, EXCEL)
• One (1) year of experience in customer service or reception, preferably in a health care environment.
• Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.
• Knowledge of medical terminology and organization services.
• Outstanding verbal and written communication skills, customer service skills, phone etiquette and works well in a fast-paced dynamic atmosphere.
• Team-oriented mentality.
• Ability to multi-task and work independently while being detail oriented.
• Displays extraordinary customer service skills in person, telephone and written communications.

• Competitive pay
• Medical, dental, and vision insurance
• 401k with Company match
• Generous paid time off
• Paid Holidays
• Tuition Reimbursement
• Advancement and career development opportunities

Influenza Vaccinations are a requirement for employment at CarePoint Health. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from CarePoint.

CarePoint Health is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.