Front Desk Coordinator- Pediatric Mental Health Program - Red Lake Nation

FRONT DESK COORDINATOR- PEDIATRIC MENTAL HEALTH PROGRAM

MINO-BIMAADIZIWIN WELLNESS CLINIC- MINNEAPOLIS 

OPEN:  August 22, 2024-Until filled. 

PRIMARY FUNCTION: 

Provide general administrative support for pediatric mental health program and program support to clinical staff. Reports to Director of Pediatric Mental Health Program. Position is .8FTE (32hrs/week) Monday-Thursday, with benefits (medical, dental, vision, life insurance, 401K match, sick and vacation time, paid federal and tribal holidays). Salary $23/hr.; DOQ and experience.

ESSENTIAL RESPONSIBILITIES & DUTIES: 

• Schedule pediatric clients, checking in pediatric clients for appointments in electronic health record (EHR), reminder calls, sending out zoom links and documentation in EHR as needed  

• Managing pediatric direct phone line 

• Maintaining lobby i.e. refilling coffee, supplies and water 

• Greeting community members that enter clinic for other programs 

• Arrange transportation for clients and assist clients with return rides following appointments 

• Assist Training Manager in preparation for trainings and meetings that program hosts 

• Assist Data Manager with program data collection as needed 

• Assist with records requests and incoming faxes  

• Track supplies for program and request orders as needed 

• Create program documents i.e. flyers and posters 

• Outreach at community events 

• Assist with coordination of family nights, trainings and other program related community events 

• Ordering catering for events, family night, trainings and special meetings 

• Documentation during meetings 

• Organize supply room, shared office and play room (sanitize play room daily) 

• Attend weekly team meetings 

• Other duties as assigned by program director and essential to program 

EDUCATION/WORK EXPERIENCE/QUALIFICATIONS: 

• 2 years of post-secondary education and/or related experience in office management/healthcare specialty

• 2+ years customer service experience in health care or a professional service industry

• Excellent organization skills

• Time management skills and ability to multi-task 

• Team player who is self-motivated 

• Proficiency in MS Office (MS Excel and MS Outlook, in particular)

• Knowledge of Office Administrator responsibilities, systems and procedures

• Operational knowledge of zoom 

• Excellent written and verbal communication 

• Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism

• Dependable and displays consistent follow through  

• Knowledge of and/or experience working in a pediatric setting and American Indian community  

TO APPLY: Applications and copies of certificates/diplomas are being accepted at the Government Center – Human Resources Department, P.O. Box 546, Red Lake, MN 56671 Phone (218) 679-1847 or via email to Shalana.Lussie@redlakenation.org and copy Laurelle.Myhra@redlakenation.org