Front Desk FT - United Surgical Partners International

TOPS Surgical Specialty Hospital

Responsible for greeting patients and family members. Responsible for gathering and inputting patient demographic and financial information into the computer. The Front Desk Registration Clerk is also responsible for correcting information in the computer to ensure a clean claim. The Front Desk Registration Clerk has initial contact with the patient and is responsible for completing and verifying all registration information and collecting the patient’s financial responsibility. He/she will strive to minimize patient wait time in the department and will do his/her best to educate patients/families about procedures being performed. Demonstrates the primary goal of efficiently providing surgical services that exceed customer expectations and improve clinical and financial operations.

1. Philosophy
2. Supports the facility’s ideology, mission, goals, and objectives
3. Performs in accordance with the facility’s policies and procedures
4. Follows the facility’s standards for ethical business conduct
5. Conducts self as a positive role model and team member
6. Recognizes patients’ rights and responsibilities and supports them in performance of job duties
7. Participates in facility committees, meetings, in-services, and activities
8. Communication
9. Communicates effectively and professionally with patients, visitors, physicians, and coworkers
10. Interacts with others in a positive, respectful, and considerate manner
11. Displays the ability to comprehend and interpret verbal orders and direction
12. Displays skill in oral and written communication techniques
13. Financial Practices
14. Uses facility resources appropriately and avoids wasteful practices
15. Reports wasteful practices
16. Analyzes work area and makes recommendations for potential cost-effective improvements
17. Compliance Program
18. Contributes to the progress and development of the organization’s adopted compliance program
19. Performs according to established compliance policies and procedures
20. Performance-Improvement Program
21. Contributes to the progress and development of the organization's adopted performance-improvement program
22. Performs according to established performance-improvement policies and procedures
23. Participates in data collection activities to support the performance-improvement program
24. Safety/Risk-Management Program
25. Adheres to safety policies and procedures in performing job duties and responsibilities
26. Reports observed or suspected safety violations, hazards, and policy/procedure noncompliance to the safety officer or other designated person
27. Professional Competence
28. Participates in continuing education and other learning experiences
29. Shares knowledge gained in continuing education with staff
30. Seeks new learning experiences by accepting challenging opportunities and responsibilities
31. Welcomes suggestions and recommendations
32. Duties
33. Participates in development of Policies and Procedures within the department.
34. Perform registration procedures as written in Policy and Procedure Manual.
35. Perform high quality work.
36. Ability to troubleshoot equipment issues and notify all pertinent team members in a timely manner.
37. Adheres to Policies and Procedures as defined by Infection Control.
38. Greets and directs patients and visitors for the facility.
39. Obtains demographic, insurance and financial information from the patient or guarantor and ensure the information in the computer is correct.
40. Enters information in computer system in an accurate manner.
41. Able to recalculate patient out of pocket and set up approved payment arrangements if necessary.
42. Explains all required forms to the patient or guarantor and obtain the necessary signatures.

1. Answers hospital telephones and redirect those calls to appropriate departments.
2. Protects the financial integrity of the facility by collecting patient liability and completing documentation.
3. Documentation of payments in the computer system and generates the appropriate patient receipts.
4. Has complete knowledge of Front Desk Registration Clerk duties and responsibilities.
5. Gathers patient information by collecting demographic information from a variety of sources: interacting with the registration areas and physicians’ offices; retrieving information from systems.
6. Maintain continuity of work operations by documenting and communicating actions, irregularities, and continuing needs and communicate problems according to established procedures.
7. Demonstrates knowledge of the various computer systems used at facility.
8. Assists in answering incoming calls for a high volume phone queue.
9. Participates in Performance Improvement Plan.
10. Serves as a resource to other members of the health care team.
11. Act in accordance with the vision, mission, and business philosophy of the Center
12. Maintain patient, physician, and employee privacy and confidentiality per policy.
13. Follow the Center's professional conduct and dress code policy.
14. Communicate effectively and courteously with visitors, physicians and their office staffs, patients and employees.
15. Assists with other responsibilities of center as deemed necessary by management.

#USP-ST

#USP-123

#LI-JB1

• Cooperative work attitude toward co-employees, management, patients, visitors, and physicians
• Ability to promote favorable facility image with physicians, patients, and general public
• Ability to make decisions and solve problems

• Required

1. High school diploma or GED certification
2. Great attitude
3. CPR Certification
4. Proficient typing/ keyboarding skills
5. One year of experience in a hospital or customer service setting