Front Desk Lead/RCMG - Rush Copley Medical Center

Seeking an Experienced Medical Front Desk Lead to lead and support front desk operations at Rush Pediatrics Aurora, Rush Pediatrics Aurora Ridge, and Rush Pediatrics & Family Medicine Oswego.

Position Summary: Responsible for front office duties including greeting, registering and discharging all patients; answering incoming phone calls, responding to general patient requests, and scheduling patient appointments. Lead will also be responsible for front desk oversight including supervising day-to-day activities of front office staff at three locations.

Lead Duties and Responsibilities

• Assists with staff schedules and daily staff assignments
• Serves as team leader to monitor daily front-office workflow, serves as back-up to manager as needed
• Supply management and procurement
• Conducting daily, monthly, annual reports as directed by Practice Manager

Position Requirements:

• High school diploma or equivalent required. Some college preferred.
• Minimum of two years previous medical practice and/or billing experience.
• Experience with Microsoft Office is highly desired. EPIC is highly desired.
• Pleasant, effective verbal and written communication skills essential.
• Strong customer service
• Excellent organizational skills, detailed oriented
• Flexible; able to adapt to change, able to move between offices
• Bilingual (Spanish) capabilities a plus

PI254002780