Front Desk Receptionist - Chapel Hill Nursing Center

Evening and Weekend Position

• 4:30pm pm - 8pm (Mon-Fri) and 8am - 4pm (Sat-Sun)

Job Duties

• Answering and transferring all incoming calls in a courteous and professional manner, taking messages, giving information, directions, and other appropriate assistance to residents, staff, guests, and vendors.

• Maintaining a clean and visually appealing lobby (disinfecting check-in kiosk, pens, and keypad, updating bulletin board, etc.)

• Ensuring staff are wearing name badges and visitors are given visitor passes

• Answering and routing all incoming calls in a timely, courteous, and distinct, customer-friendly manner using proper telephone etiquette.

• Monitor the entry and departure for all guests, residents, and vendors while maintaining a safe and secure environment.

• Ensure that all visitors are screened prior to entering the facility

• Greet, identify, and visit with all guests/visitors with scheduled appointments. Offer brochure material when appropriate. Function as information “hub” to all visitors ensuring their needs are met.

• Refer all marketing inquiries to Admissions Director. Complete Inquiry Sheet if Admissions Director is unable to talk with the prospect.

• Assist with other clerical tasks assigned by Administrative department

• Distribute mail throughout facility to staff and residents; assist in maintaining postal supply for residents and assist in preparing out-going mail.

• Retrieve incoming invoices from corporate office, gather signatures, and send back to Accounts Payable

• Maintain abundant supply of appropriate forms ready for use in files.

• Assist in redirection of disorientated Residents as needed.

• Coordinate use of common usage area for events/meetings as directed.

• Assist job applicants with giving them applications and department head information

• Other duties as assigned.

Summary

The receptionist is responsible for providing information and referral to residents, visitors, staff and prospective clients in a positive, service-oriented manner. The Receptionist must possess excellent written and verbal communication skills. He/she must possess basic clerical skills; typing, filing, light bookkeeping and be able to work in an environment with multiple interruptions. The position requires a pleasant nature and a willingness and desire to work with the elderly.

Required 

• 18 years of age

• Team Player

• Customer Service Oriented

• Microsoft Office (preferred)

• Flexibility