Front Desk Receptionist at Dogtopia of Roanoke

Bring your dog to work? That's right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a Front Desk Coordinator. This person should love dogs, and upon successful completion of training, you can ever bring YOUR dog to work with you. What a bonus! As the Front Desk Coordinator, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.

COMPENSATION

• $12.00-$13.00/hour

RESPONSIBILITIES

•Strive for the highest possible customer satisfaction ratings with every single interaction

•Answers emails, calls, and questions from pet parents

•Accurately record health and behavioral notes in daily activity log and communicate those with both shifts

•Is knowledgeable on all services and pricing

•Conduct opening and closing procedures including transaction totals and balancing the cash drawer

•Greeting all customers promptly with a smile

•Effectively communicates health and behavior concerns with pet parents in a professional manner

•Maintain a clean and organized lobby and front desk

•Assists in holding everyone accountable to Dogtopia’s safety and cleaning standards

•Consistent and timely attendance

•Completion of all required training

•Manages all transaction on POS and Digital System

•Manage all scheduling and paperwork associated with daily Meet & Greet appointments

•Scheduling all Daycare, Boarding, and Spa Services

•Communicates any Pet Parent special requirements to Canine Coaches

•Manages all customer check-in/check-out for Daycare, Boarding, and Spa

•Inventory management of cleaning and dog supplies

•Assist in Canine Coach or Rover duties as needed

BENEFITS

• It's always bring your dog to work day!
• Education in basic dog obedience and training
• Fun, Dynamic team culture with over 200 locations
• Career progression based on performance
• Additional certification programs available
• Competitive wages with flexibility in scheduling