Front Desk / Receptionist - Hill Country Wound Care Vascular and Hyperbarics
San Antonio, TX 78211
About the Job
Provides exceptional patient services by managing the front desk and handling any clerical duties. Welcome and greet patients for his/her appointment. Answers calls in a professional and friendly manner. This is a non-exempt position.
I. Primary Responsibilities
- Greeting patients visiting the facility, answering any questions.
- Answering phone calls, creating appointments, directing the calls as required and handling all queries.
- Informing the doctor, nurses, and other healthcare facilitators about impending appointments.
- Maintaining a filing system for all patient documents and reports submitted.
- Answering emails and other electronic messages as required.
- Creating invoices and bills, processing insurance forms and managing vendors and contractors’ information.
- Assisting in insurance verification and referrals.
- Managing office supply and requesting supplies as needed.
II. Additional Responsibilities
- Participates in Center Performance Improvement.
- Attends mandatory organizational education.
- Attends Center meetings per standard.
III. Customer Service
- Maintains the highest level of customer service via courtesy, compassion and positive communication.
- Promotes the Mission and Vision of Hill Country Wound Care Vascular and Hyperbarics within the work environment and community.
- Respects dignity and confidentiality by adherence to all applicable policies and procedures.
IV. Health and Safety
- Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.
- Participates in OSHA required training.
- Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.
- Reports unsafe practices to management.
- Knows own role in case of an emergency.
POSITION QUALIFICATIONS
Education and Training: Individual(s) need a minimum of a high school diploma or GED.
Experience: Minimal experience required in customer service and clerical work. Training will be conducted.
Knowledge, Skills, and Abilities:
- Must possess good verbal and written communications skills.
- Ability to carry out detailed written or verbal instructions independently.
- Performs moderate physical work exerting up to 50 pounds of force on a regular basis and up to 75 pounds of force on an occasional basis, performing such activities as fingering, grasping, carrying, lifting, holding, reaching, opening, pulling, pushing, speaking, hearing, walking, and writing.
- Customer service skills and telephone etiquette.
- Familiarity with medical terms and technology preferred.
- Understanding law and ethics pertaining to medical practices.
- Strong computer, data entry and office management skills.
- Empathy and compassion to give support to patients.
- Performs the described duties through the use of appropriate equipment.
- Must be fluent in Spanish (reading and writing).
PHYSICAL DEMANDS: See attached Job Activity Requirements
WORKING CONDITIONS: Indoors in well lighted, well-ventilated area.
ORGANIZATIONAL DATA: This is a nonexempt position, supervised by the Program Director. No formal line(s) of promotion exists.
Hill Country Wound Care Vascular and Hyperbarics, LLC operates multiple physician-based wound centers in the Greater San Antonio area. Our newest location in Bulverde, TX will help local patients heal their chronic wounds with various modalities, including the use of Hyperbaric Oxygen Therapy. We also are a wound management company, with desire to build relationships with other well trained wound care doctors and clinicians in establishing new wound centers within the 50 states. The management company brings both ownership, buildout, credentialing, billing, payroll and operational support to those physicians and communities we serve.
