Front Desk Supervisor - Witham Family Hotels

Ready for a dynamic career in Bar Harbor, Maine? We're hiring a Front Desk Supervisor to be part of our energetic team.

As a Front Desk Supervisor, you'll be the cornerstone of our guest services, ensuring a smooth and memorable experience for every visitor. Reporting to the Front Desk Manager, you'll assist to lead the front desk team, manage daily operations, and engage with guests from check-in to check-out, making each interaction exceptional.

You're not just overseeing the front desk; you're the friendly face that guests rely on for their needs, resolving issues with professionalism and ensuring high standards of service. Your role is crucial in creating a welcoming atmosphere and maintaining guest satisfaction.

You'll also employ your organizational and leadership skills to train and motivate the front desk team, ensuring efficient operations and a positive work environment. If you enjoy leading by example and delivering outstanding customer service, this job is perfect for you!

We are a family-owned independent hotel company passionate about creating the best company culture. We have been recognized as one of the Best Places to Work in Maine and as an Inclusive Workplace for 2022 and 2023.

Are you excited by this opportunity but hesitate to take the plunge? Supporting you will be an all-star team, providing guidance and mentorship in your role. 

We are an equal opportunity employer, and we believe that our strength lies in our differences.

You will be working your magic on a full-time seasonal basis, in our front office, located in Bar Harbor, Maine. Your schedule will include weekdays, weekends, and holidays. The hours that would be required are 3 p.m. - 11 p.m.. The starting wage is $21 per hour.

What you may not know is that we also have amazing benefits and perks:

• Start earning PPL (Paid Personal Leave), An employee will earn 1 hour of paid personal leave for every 40 hours worked during the calendar year.
• Teladoc Virtual Care - Talk to a doctor, therapist, or medical expert anywhere you are by phone or video. For only a $25 monthly charge you would have virtual access to care for a wide range or medical conditions and mental health issues. There is a $0 copay and spouse/dependent(s) are eligible to use the service for free.
• Dental Insurance - Our dental plan is amazing. It is a gem. You get up to 4 cleanings a year and so much more. We pay 80% of the cost. 
• End of Season Bonus.
• Heating savings program in partnership with Irving and Dead River - save on heating oil and propane. 
• Core Values Program – earn points for branded swag!
• Referral Bonus – up to $1,000 per new full-time employee you refer.
• Discounts on hotel stays (our portfolio, and at selected New England Inns & Resorts collection hotels), dining, and spa services.
• Employee Recognition Programs.
• Employee Assistance Program (EAP) – Experienced counseling, free & anonymous.
• Employee Relief Fund – Financial support for unexpected situations. Mostly funded by our awesome teammates!
• Annual Flu Shot Clinic.
• Witham Family Hotels Gala – an annual event that recognizes YOU!
• Be part of a company that gives back - The Witham Family Hotels Charitable Fund just donated the millionth dollar to a local organization.

Here are some more details: 

Essential Duties

• Lead the front desk team to deliver exceptional service.
• Manage daily front desk operations and ensure smooth check-in/check-out processes.
• Resolve guest issues promptly and professionally.
• Train and mentor front desk staff, fostering a positive work environment.
• Maintain accurate records and manage reservations efficiently.
• Utilize Microsoft Office Suite for documentation and communication.
• Provide a stellar customer service experience.
• Perform special projects and other related duties as assigned.

Skills Required

• Embrace our team-oriented spirit.
• Harness excellent communication and interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Strong leadership and organizational skills.
• Ability to multi-task and work in a fast-paced environment.
• Proficient with Microsoft Office Suite.
• Communicate efficiently and respectfully to others at all times.

Education and Experience

• Prior supervisory experience in hospitality or customer service preferred. We will train the right candidate.

Performance Measurement

• 90 Day performance review, seasonal performance review, attendance, productivity, feedback from others, etc.

Join our team today and start making a difference!