Front Desk Supervisor - Medical Office - Chesapeake Specialty Care

Busy Otolaryngology (ENT) office is in need of a talented Medical Receptionist Supervisor at our Chesapeake ENT division. This is a working supervisor position that requires excellent customer care, attention to detail, and the ability to multitask.

The ideal candidate will assist in the day-to-day operations of the practice and help ensure smooth and efficient workflows.

This position requires travel between our 4 locations: Owings Mills, Rosedale, Columbia, and Westminster. The hours of work are varied Monday through Friday, but between business hours of 7:00 AM to 6:00 PM in 8-hour shifts with a 30-minute unpaid lunch break. No weekends.

Duties/Responsibilities:

• Support the Assistant Practice Administrator in overseeing daily operations, including patient scheduling, staff management, and ensuring optimal office workflows.
• Supervise other front desk employees.
• Ensure compliance with HIPAA regulations.
• Register and check out patients.
• Schedule appointments.
• Assist patients with insurance papers and billing questions.
• Maintain reception area in a neat and orderly condition.
• Assist with pulling charts and filing paperwork as needed.
• Assist with training new hires.
• Other duties as assigned.

Required Skills/Abilities:

• Required 1-year medical front desk/receptionist supervisory experience.
• Preferred at least 3-year medical front desk/receptionist experience.
• Strong Interpersonal Skills - Ability to develop relationships and collaborate and influence in a decentralized organization.
• Leadership Skills – Ability to effectively manage and motivate staff.
• Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
• Strong oral and written communication skills with excellent self-discipline and patience.
• Able to work independently.
• Excellent time management, organization, and administrative support skills.
• Must be able to read, write, speak, understand, and communicate in the English language.
• Personality and demeanor to deal with the public and assist ill, older, or distraught patients.

Education and Experience:

• High school graduate or equivalent required.
• Familiarity with insurance billing, coding, and EMR systems.
• Graduate of a certified medical office training course preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

Full-time Employee Benefits:

• Medical, Dental and Vision insurance for employee
• Life insurance for employee
• Short and Long Term Disability
• Generous PTO
• 401(k)

Our Practice:

Chesapeake Specialty Care is a physician-owned/physician-led organization. We specialize in nasal and sinus disorders, allergy treatment, general ear care, diagnostic audiology, and hearing aid services. We are an equal opportunity employer.