Front Desk Supervisor - Sonesta

Job Description Summary Job Description Summary Assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center and PBX, to ensure superior guest satisfaction and maximize hotel profitability are achieved. Assistant Front Office Manager will adhere to all brand standards and serve as Front Office Manager in his/her absence. Job Description Job Description Principle duties and responsibilities (Essential Functions) include: Operational/Functional Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Assist in managing the day-to-day activities of the Front Office and staffing levels of employees to ensure proper coverage is achieved. Model the way for employees by setting the example of being on time for shift, demonstrating high levels of professionalism at all times and maintaining a warm welcoming and clean environment for guests. Recommend and/or initiate proper disciplinary processes or related actions in accordance with Company rules and policies and immediately alert management of potentially serious issues. Ensure all staff is properly trained on systems, full proper uniform, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Ensure all guest are billed correctly by monitoring charges on folios. Assistant manager will act as a role model through achieving high remarks through Trip Advisor, Upsells and Travel Pass sign ups. Strategy and Planning Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand including Hotel Lobby, Concierge, Valet Parking area, Bell stand, Business Center and Club Lounge. Assist in monitoring and controlling labor costs and expenses, and achieving revenue and profitability goals. Assist in maintaining procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy Train appropriate staff on all emergency procedures and serve as the central communications point person during emergency/crisis situations for the department. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance. May serve as “manager on duty” as required. Perform other duties as assigned including assisting staff with their job functions during peak periods such as PBX Operator and Guest Service Agent. Leading with Passion Responsible for ensuring success through the eyes of employees, guests, and owners Utilize and collaborate with resources across different departments Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture Focus on the mission and well-being of the department, hotel, and company as a whole Lead by example and operate with integrity and respect Inspire our team to embrace and demonstrate our values and GUEST People Standards Additional Job Information/Anticipated Pay Range . Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. Explore Location Apply Now Save job Get notified for similar jobs Sign up to receive job alerts Enter Email address (Required) Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.