Front Desk clerk / Reception / Health Promoter - Flexible as needed - Dolores Street Community Services

Position: Desk Clerk / Health Promoter / Shelter Monitor

Site/Program: Housing and Shelter Program

Reports to: Program Manager

Compensation: $22 per hour. part-time as needed, non-exempt position. Benefits include medical, vacation, sick leave, and paid working holidays.

Deadline: Immediately interviewing on a rolling basis until position is filled.

About the Organization:

Mission Action has been growing rapidly, therefore, we have created a lot of new positions in different programs. Please consider joining our team to serve the communities.

Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to watch the following video.

Position Summary:

Mission Action, a progressive social justice organization dedicated to promoting a just and inclusive society, is seeking a Human Resources Associate. Mission Action, formerly known as Dolores Street Community Services (DSCS), has been in operation with almost 150 employees and a budget of $14.5 million dollars for over 40 years. Mission Inn is a 52-units supportive residential hotel for youth. We emphasize community building and resident participation. The Mission Inn team provides tenants with opportunities to participate in a variety of community activities, utilizing group environments that will help them share and access information, develop positive support networks, and engage in the broader community. This position requires working onsite daily.

Position Summary:

The Health Promoter is responsible for supporting the health and well-being of residents at the Mission Inn. In terms of site operations, they will monitor and maintain site safety, respond to emergencies, manage conflict resolution, and provide administrative support. They will also work one-on-one with residents to provide health education and treatment adherence support. The ideal candidates will have professional and/or lived experience related to HIV/AIDS, youth, and health promotion.

Responsibilities:

• Screen all visitors and act as the first point of contact for residents and guests.
• Establish a welcoming and client-centered environment, while demonstrating high quality customer service.
• Oversee all building activity, providing support to challenging situations, crisis intervention, and de-escalation.
• Respond to emergencies by following the appropriate organizational protocol.
• Promote compliance of program policies and House Rules, documenting incident reports in a timely manner.
• Provide health education and treatment adherence support to residents, many of whom will be managing their medications independently for the first time.
• Collaborate with the Lead Health Promoter and Clinical Social Worker to coordinate care, services, and referrals needed.
• Assist with the coordination of house meetings and community activities.
• Provide additional administrative support to the program and/or property management needs.
• Participate in staff training, staff meetings, and staff development activities as requested.
• Perform other duties as assigned.

Position Requirements:

• At least 2 years of direct service experience in case management, health education, or a similar field.
• Demonstrated knowledge/experience working with individuals living with HIV/AIDS or those experiencing homelessness.
• Bilingual (written and oral) in Spanish preferred but not required.
• Experience with crisis intervention, establishing boundaries, conflict resolution, and de-escalation.
• Strong written and oral communication skills.
• Ability to work both independently and as a member of a multi-disciplinary team.
• Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel.
• An understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco.
• A strong commitment to housing justice, as well as inclusive and multi-cultural programming.

How to Apply

If you are qualified and interested in applying, please submit your resume, cover letter, salary requirements and three professional references, including a supervisorial reference to https://dscs.isolvedhire.com/jobs/ . Immediately interviewing on a rolling basis until position is filled. Please visit our web site for additional information on our organization at: www.dscs.org

Mission Action is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.