Front-End Clerk - Sea Mart Quality Foods - Hames Corporation

HAMES CORPORATION and its affiliated and subsidiary companies - Sitka/Ketchikan Alaska

The spirit of Alaska isn't just in our store. It's in our DNA. Forged by independence. Furthered by hard work. Rooted in a legacy that extends back to 1949 when Clarence and Hopewell Rands opened shop in Sitka. Much has changed over the past six-plus decades. But one thing remains the same: our commitment to our customers and our community. Today, Hames Corporation is a fourth-generation family-owned and operated company, and we are much more than the region's number one grocer. We're a gathering place for doughnuts and coffee. A supporter of local charities, sports teams, education and the arts. A member of the world community with relief efforts for natural disasters. We invest in our employees and empower them to do whatever it takes to delight our customers. At Hames Corporation, we're a family.

Our employees are part of our extended family, joined by the common goal of delivering service that goes above and beyond. In addition to providing competitive compensation, good benefits and flexibility, we empower every employee to do what it takes to delight our customers, whether chasing down a specific item or ordering in a special treat for a landmark occasion. Alaska has long been known for amazing natural resources. At our company, it just happens to include the human variety.

PURPOSE:

The Front-End Clerk position allows you the opportunity to provide superior customer service by way of responding to customer inquiries, providing support throughout their shopping experience including promoting our customer loyalty plan, processing sales and returns using a cash register, and addressing customer complaints when they arise. To be successful in this position you must be someone who cares about our customers shopping experience, and an individual who will strive to make it the best one possible. If this sounds like you, we invite you to join our team and help us provide the friendliest, most upbeat customer service to our community and patrons alike.

DUTIES AND RESPONSBILITIES:

The essential duties of the Front-End Clerk consist of, but are not limited to, the following responsibilities:

• Maintain punctual and regular attendance.
• Arrive at work on time and leave per scheduled time unless otherwise directed.
• Work overtime as assigned.
• Dress and groom according to Company policy, including uniform, name badge and hat or apron requirements.
• Perform all duties in accordance with Company rules, policies, safety requirements, and security standards, and all Local, State and Federal health and civil code regulations.
• Provide the best customer service possible.
• Do not chew gum or play on mobile communication devices (MCDs) while in the check lanes.
• Greet all Customers that are within 10 feet of you, and provide them with prompt, courteous service and assistance.
• Be attentive to the customer. This includes looking the person in the eyes and listening to their needs, so as to accommodate them.
• Be consistent with the three (3) deep rule; and when you have two or more in line, call for backup assistance.
• When you are checking the Customer. Ask the Customer, "Is that everything for you today Mrs. Jones?" This is to seek further needs of the customer.
• Making it understood with all the employees that come in contact with customers, that THE CUSTOMER IS THE FIRST PRIORITY; that the store is in the forefront of that activity; and that every member of the team id here to fully support that priority with prompt and friendly service.
• Stand at register station for duration of scheduled shift, which may exceed 8 hours per day.
• Understand operation of cash register and follow all cash handling procedures.
• Be knowledgeable in and able to recognize or differentiate between all of the various types of produce carried in the store including differences between varieties of similar cases of products.
• Regularly lift, pull, push and rotate merchandise that weights 25 lbs. and that occasionally weights up to 50 lbs.
• Check prices, and be knowledgeable about location of items in store.
• Accurately identify and scan product under correct department (when necessary).
• Efficiently process each customer grocery order. Error free and resulting in a happy and satisfied customer.
• Promote for sale any current charitable promotions to Customers.
• Process all forms of payments (i.e., cash, credit, checks, EBT, WIC, Rain checks, coupons, vouchers, gift cards, etc) in accordance with Company guidelines.
• Accurately and quickly collect proper payment and provide proper change.
• When handling change make sure it's properly counted back to the customer and placed in the customer's hand.
• Handle damaged or return-to-stock products according to Company policy, with priority attention given to refrigerated, perishable items, and sell by date.
• Process refunds as applicable.
• Properly bag customer's orders safely and efficiently.
• When necessary, properly bag and separate customer's goods (dry, frozen, cool).
• Understand and adhere to Company shrink guidelines as relates to Front-End operations.
• Maintain the UPC log for any mis-scanned or mis-priced items.
• Remains alert at all times for suspicious customers.
• Comply with safety policies and procedures.
• Utilize and maintain equipment as required by department; report any equipment problems immediately.
• Maintain a clean, neat, organized and safe work environment.
• Perform cleaning duties in accordance with the Company policy and adhere to manufacturer's label instructions for the safe and proper use of all chemical products.
• Keep floor(s) clear of debris and spills.
• Keep check stand area clean at all times and free of clutter, this includes, but not limited to coffee cups, go backs, receipts, hand baskets, carts, grocery items, or any other items that do not belong there.
• When requested, maintain the cleanliness and stocking of the hospitality table.
• Attend meetings when scheduled, with other team members to keep informed on those matters which affect the successful performance of the job, the status of the store, and the company as a whole.
• Assist in the mentoring of new cashiers as directed by the Front-End Shift Supervisor. This will include training in the proper performance of their jobs, in company rules, regulations and policies, and in job safety.
• Keep your behavior in a professional manner.
• Complete work in a prompt, ethical and prudent manner.
• Complete all applicable department training programs.
• Work cooperatively with others.
• Stay productive during idle times, and stock the check lanes when required.
• Refrain from visiting with friends/family while working.
• Perform any other duty or task as may be assigned from time to time by the Front-End Manager or Front-End Shift Supervisor.

PHYSICAL AND GENERAL REQUIREMENTS:

• Ability to interact with Customers in a friendly and helpful way.
• Must have the people skills to assist customers and associates in a fast-paced environment.
• Ability to solve practical problems and deal with a variety of concrete variables under stressful circumstances, dealing with customer complaints, and in circumstances where only limited standards or policies exist.
• This position might require early morning, last night, and working holidays and weekends.
• Ability to work all assigned work schedules and comply with all time and attendance policies.
• This position requires an individual capable of sitting, standing for extensive period of time, walking, bending, climbing stairs, and carrying loads up to 25 pounds including the use of hands and fingers to feel, use cash registers, and other related machines.
• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to hear, speak and understand the spoken word in order to respond promptly to pages for assistance, to accommodate verbal requests from customers for information or assistance, to answer telephones, and be able to communicate effectively with department employees, the store's coworkers and customers; Company handbooks, policies and procedures, and; Other written job-related documents including safety notices and other postings on company bulletin boards.
• Successful performance requires specific vision abilities that include close vision and ability to adjust focus including having sufficient visual acuity to check and verify pricing and UPC codes.
• Ability to perform basic math.
• Must possess the math skills necessary to handle sales transactions, tender change, verify vendor invoice charges, and be able to balance cash receipts or troubleshoot errors or discrepancies in cash or column balance.
• Must have a good understanding and use of the cash register.
• Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
• Ability to tolerate dust and cleaning agents during routine housekeeping duties.
• Ability to work in varying temperatures, as needed.
• Ability to work cooperatively with others.
• Must be able to react to price and accuracy scanning errors.

WORK ENVIRONMENT:

The work environment will be completed in a climate-controlled retail store environment; on occasion work environment may include occasional exposure to outdoor areas during rain, cold, sunny, warm or freezing conditions in order to accomplish tasks as hand.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.