Front-End Manager - Mahoney's Garden Center

SUMMARY

Mahoney's is a family-owned and operated independent garden center with 7 retail locations in the Greater Boston Area and Cape Cod. For over 60 years, we have taken pride in offering the highest selection of quality plants, yard products, and gardening accessories - with outstanding customer service to match! We employ customer-driven people that are dedicated to creating a refreshing and helpful shopping experience. For our employees, we offer a fun, fast-paced, and challenging workplace with the opportunity for growth. We are committed to maintaining a work environment that encourages trust, hard work, efficiency, self-motivation, initiative, continuous improvement, and teamwork. We provide an opportunity for personal and professional growth and a great employee discount, as well!

OBJECTIVE

The Front-End Manager is responsible for supporting the General and Operations Manager. Additionally, to maintain efficient and effective register transactions for all store terminals, conduct company approved trainings for POS and policy updates, ensuring that cashiers continually engage with customers and execute all tasks in accordance with company policy. Continual oversight of all open registers is required to assist cashiers as needed with complex register transactions, customer inquiries, functionality issues and scheduled spot absences. Additional communication with store level management is required to review weekly schedules and matters related to cashier performance.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Monitor front-end register operations primarily the functionality of registers, assisting associates with manual transactions, troubleshooting solutions, and communicating issues to the proper channels

Ensure that cashiers are engaging with customers in accordance with company policies and procedures, assisting customers with product location knowledge Create and maintain scheduling of cashiers to ensure store is efficiently staffed

Provides POS related training materials and demonstrations to new employees, while providing on-going training and updates for current employees Maintain front-end store appearance of the registers, directing the cleaning and replacement of returned, broken and damaged items

Operate register terminals as needed, completing all related register functions including the activating, counting, and balancing of POS drawers to maintain proper cash and accurate POS transactions on a daily basis

Prepare register banks for daily submission to the cash office, completing the counting and reconciliation process for all banks in accordance with company policy and standards in support of the Inventory Control Associate

Support the movement of inventory by supporting department managers and associates in the loading and unloading of products as needed

Lead the hiring and interview process for all department related hiring needs through coordination with store management and the human resources team.

Complete all additional administrative tasks including the review and approval of weekly payroll as well as the annual performance management process to address areas of success and underperformance

Complete all other tasks as assigned by store management

COMPETENCIES

Well-Organized

Strong written and verbal communication skills

Customer Focus

Ability to maintain effective working relationship's

Initiative/Ability to learn

PREFERRED EDUCATION AND EXPERIENCE

Demonstrated progressive responsibility in retail store operations with work or personal experience in the horticultural or gardening fields preferred. 3+ years' experience working with a POS system required, Counterpoint preferred. Working knowledge of Microsoft Office Suite preferred. Demonstrated customer service skills. High School diploma or GED required.

WORK ENVIRONMENT

This job operates in an active retail store environment. This job may be either indoors or outdoors or both.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position requires frequent standing, walking, climbing, stooping, kneeling, crouching and / or crawling. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

POSITION TYPE / EXPECTED HOURS OF WORK

Flexible hours. Days and hours of work vary by schedule and season. Must be available to work evenings, weekends, and holidays.

EEO STATEMENT

Mahoney's provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, pregnancy, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.