Front Office Supervisor - Omni Hotels & Resorts

Location

William Penn Hotel

History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state, and leaders of business and industry. A recent multi-million dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations, and award winning cuisine that have defined the Omni William Penn Hotel for decades.

Job Description

Do you value hospitality, teamwork and loyalty? Are you looking for a new work family? Keep reading and find your new home here! 

We are the Omni William Penn Hotel- the Grande Dame of Pittsburgh since 1916. The Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state and leaders of business and industry. Come join our family of associates! 

This person would  be familiar with all technical equipment related to the Front Desk and familiar with guest scenarios.

Responsibilities

Our family is looking to add a a Front Office Supervisor to lead our stellar guest services division that includes the front office, the valet team, the door and bellpeople and the concierge. 

The perfect addition will include someone who has a PASSION FOR:

- Fostering positive associate work environments 

- Creating memorable occasions for guests

-Sparking joy with all of associates

Should be familiar with the inter-relationship between the different departments, especially Housekeeping, Front office and PBX.  

• Understand and complete the Rooms’ Controller Checklist.
• Manage all daily room changes as well as be familiar with movie, phone systems and front office computer systems.
• This person would be familiar with ESP Accounts and Last Room Availability. 
• Understand Omni's policies on  reservations restrictions.
• Primary responsibility will include but not limited to the Rooms Controller function.
• This person will also be involved in training and supervising the Rooms’ Controllers in addition to managing the Front Desk operations in the absence of Front Desk management.

Qualifications

• Must have complete understanding of room type availability.
• Previous Front office experience preferred.
• Must have open and flexible availability, Monday through Sunday, All shifts.

The Benefits of Being Omni

Full benefit package available after 60 days

Competitive wages

Discounted Associate Room Rates

Free Employee Meals

A great family of co-workers

Work for the most prestigious Hotel in Pittsburgh!

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.