Front of House Manager - Chick-fil-A
Lakeland, TN 38002
About the Job
General Responsibilities
At the Lake District Chick-fil-A, Managers are responsible for assisting the upper leadership team in all aspects of shift management and ensuring that each guest has an outstanding experience. Managers are responsible for following established opening and closing procedures for their assigned area of the restaurant. General responsibilities include:
- Enact the Operator’s vision
- Ensure adherence to the Create Raving Fans strategy by holding Team Members accountable to Chick-fil-A standards
- Strictly adheres to all Company policies and procedures.
Human Resources/Training/Development
- The #1 Goal of a Manager is to engage and develop people
- Develop and train Team Leaders to be able to run the shift
- Develop good, working relationships with other managers to ensure that labor is leveraged well
- Monitor and evaluate staffing levels to ensure Operational Excellence
- Assist with Initial Training, Recertification, and In-Service Training of Team Members
- Ensure Team Members are adhering to established recipes/procedures and new rollout-outs as necessary
- Lead by example- Living out and ensuring team members are adhering to 1st and 2nd mile services and winning hearts everyday
- Must be fully capable of following the opening and closing procedures of the Restaurant and well versed in back office procedures and computer applications
- Communicates employee performance and policy/procedure violations to upper leadership for appropriate handling.
Operational Responsibilities
Able to run the shift. Responsibilities include:
- Creating the setup sheet
- Administering breaks
- Assigning and counting down registers and providing change as needed
- Making labor cuts when necessary
- Delegating tasks to team members and team leads
- Providing Be Our Guest cards, refunds or administering register overrides
- Addresses guest issues that may arise; consults with upper leadership regarding complex issues.
- Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
- Ensures that Team Members are extremely accurate with weights and measurements for all recipe items.
- Ensures that Team Members work at a pace to maintain restaurant’s established speed of service guidelines.
- Ensures that workstations are clean and well stocked at all times.
- Ensures that cashiers follow cash handling procedures at all times.
- Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
- Process a catering order
- Ensures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
- Register a complaint in the CARES log
- Understand emergency procedures and food safety guidelines
- Perform additional tasks as needed throughout shift
Expectations for Self-Management
- Maintain a positive relationship with all Leaders and Team Members
- Demonstrate respect; be an example and set the tone for others
- Discuss disagreements privately, professionally and in a timely manner
- Strive to promote the Chick-fil-A brand and create brand loyalty in customers
- Make timely decisions judged to be right for the business even though they may be difficult, controversial, or circumstances may be unclear
- Take ownership for decisions by standing by them and accepting resulting consequences
- Help detect and resolve team breakdowns
- Communicate effectively with individuals up, down, and across the organization.
- Present opinions accurately and persuasively—both one-on-one and to a group
- Display a contagious sense of enthusiasm for the Chick-fil-A brand.
- Actively promote the Chick-fil-A brand
Success Factors
- Complete all leadership development assignments
- Complete training assignments on new or advancing team members
- Complete periodic reviews on team members
- Achieve assigned selling goals
- Motivate and lead team members to achieve 78% or greater score in speed of service, cleanliness, order accuracy and overall satisfaction scores
REQUIREMENTS
- 18+ years old
- Demonstrated leadership experience required
- Available to work days, weekends, and/or nights
- Must be able to work up to 45 hours per week
- Must be available to work up to 4 Saturdays a month
- Complete all leadership development assignments
- Complete training assignments on new or advancing team members
- Complete periodic reviews on team members
Lake District Chick-fil-A is seeking hospitality professionals. At Lake District Chick-fil-A, the Manager role is more than just a job, it's an opportunity to be a hospitality professional and earn a premium wage. In addition to working directly for an independent Operator, team members gain life experience that goes far beyond just serving a great product in a friendly environment. If you are looking for a great work environment with true career opportunities, then Lake District Chick-fil-A is the place for you. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary.
Job Benefits:
- Employer Healthcare Contributions
- Comprehensive Insurance Coverages
- Employer 4% Match On 401k**
- Scholarship Opportunities
- Leadership Development
- Chaplaincy Services
- Flexible Scheduling
- Sundays OFF
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
