Front of House Team Member - Chick-fil-A
Delray Beach, FL 33445
About the Job
We're looking for our next great Front of House Team Members!
As a Front of House (FOH) Team Member at Chick-fil-A, you will be the first point of contact for customers, ensuring they receive excellent service and a memorable dining experience. This role involves greeting customers, taking orders, serving food and drink orders, and maintaining a clean and welcoming environment. At Chick-fil-A Atlantic Avenue, we are looking for friendly, customer-focused individuals who thrive in a fast-paced, team-oriented environment.
At Chick-fil-A, the team member role is more than just a job, it’s an opportunity. Team members gain life experience that goes far beyond just serving a great product in a friendly and fun environment. Chick-fil-A is an opportunity for people of all ages and backgrounds. We are looking for both full-time and part-time team members. Team members must be available a variety of weekdays and on both Friday and Saturday. We are looking for hard-working, team-oriented, friendly and honest people. Perks of being a Chick-fil-A Team Member include flexible hours, competitive pay and a positive atmosphere!
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
- Employee meals and discounts.
Front of House Team Member Responsibilities:
- Greets every customer with a warm, friendly attitude and ensures they feel welcome.
- Accurately take customer orders in the restaurant and in the drive thru, enters orders accurately into the POS system.
- Provides menu knowledge and suggests additional items (upselling) when appropriate.
- Serves customers promptly and ensures that the food meets quality and presentation standards.
- Processes payments using the POS, handles cash transactions, and ensures the accuracy of all transactions i.e. giving correct change to customers.
- Maintains cleanliness in the dining area, front counter, and restrooms by clearing tables, wiping surfaces, and taking out trash as needed.
- Works collaboratively with kitchen and other team members to ensure orders are completed accurately and quickly.
- Addresses customer inquiries and proactively works to resolve any complaints in a courteous and efficient manner.
- Follows all company policies, procedures, and food safety regulations to ensure the health and safety of customers.
- Completes the training required within the first two weeks of joining.
- Assists team leaders and members by refilling beverage containers, ice, condiments and cups, etc. This involves carrying loads of 25+lbs on a daily basis.
- Honors and encourages others to follow and fulfill the purpose and values of the Chick-fil-A Atlantic Avenue.
- Fulfills any other other suitable duties as assigned by the Leaders or Directors.
Knowledge and Experience Requirements:
- Must be available to work a minimum of three days per week including Fridays and Saturdays.
- Must be available to work from 2 p.m. to 10:30 p.m. or 5 p.m. to 10:30 p.m.
- Prior experience working in the food service or customer service industry is not required but would be preferred.
- Must be able to stand for long periods of time and work outside in the sun.
- Must be able to lift items over 25 lbs. on a daily basis.
Skills & Attributes:
- Customer-Oriented: Friendly, positive, and outgoing with strong interpersonal skills.
- Service minded: Willingness to be of service to others.
- Communication Skills: Ability to communicate clearly, enthusiastically and effectively with team members and customers.
- Adaptability: Ability to work in a fast-paced environment and handle high-pressure situations with a positive attitude.
- Detail-Oriented: Attention to detail in both customer service and food handling.
- Team Player: Willingness to work in a team environment and assist team members.
- Reliable: Dependable and punctual, with a strong work ethic.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own
content and policies.
Must be 16 years and older upon hire date.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
