Full-Time Billing & Scheduling Specialist - Culligan Kaat's Water Conditioning

Culligan Kaat’s Water Conditioning, Inc.

Full-Time Billing & Scheduling Specialist

Grand Rapids, MI

Culligan, the industry leader in water treatment, is looking for a Full-Time Billing & Scheduling Specialist. This position will report to the Operations Team Leader at our Grand Rapids office. This position will be responsible for working with customers to ensure quality and timely scheduling as well as processing billing paperwork. This position will require full-time employment at our Grand Rapids location.

DUTIES INCLUDE:

• Effective and polite telephone, communication, and interpersonal skills to contact past, current, and new customers to provide support with leads to our sales and marketing department.
• Schedule route and service workers to customer locations in an effective and cost-savings way.
• Communication with customers on service and route scheduling, billing and invoicing, equipment and service options.
• Map and organize service technician work for the next day.
• Enter completed service and route work and make any necessary changes in accounts.
• Scan and file daily work.
• Retail portion of walk-in customers who come in to purchase product available in-store (handling multiple forms of payments via check, credit card, or cash).
• Balance cash drawer and do daily deposit – manually run any credit card payments that customers may call in over the phone.
• Work with multiple departments such as the office, service team, route team, and sales team on customer-related solutions and scheduling.
   

JOB REQUIREMENTS:

• High School Diploma or General Education Degree (GED).
• Friendly and approachable attitude when greeting and assisting customers.
• 1-2 years of experience working in an office environment.
• Experience with Microsoft Office Applications.
• Strong organizational skills and ability to multi-task.
• Being able to work independently and handle customer’s money responsibly.