Full Time Customer Service Specialist/20.00/hr/ Lakeland - Polk County Tax Collector

Position Summary:

Under direct supervision, the Customer Service Specialist I will process a variety of transactions relating to driver’s license, registration, title, real estate and business tax, and hunting/fishing transactions. The Customer Service Specialist I will be trained in either Driver’s License transactions and areas affiliated or Registration transactions and areas affiliated until cross-training is complete. The CSS I ensures transactions conform to Department of Motorist Services regulations, Department of Revenue guidelines and the Florida Statutes. The CSS I determines customer needs and acts as an advocate to ensure the customer receives courteous, accurate, and timely service.

The most essential skill is attitude and includes the following: positive interaction & cooperation with co-workers, responding politely to customers, working as a team member, function under intense time pressure and responding in a positive manner to supervision.

Essential Duties and Responsibilities:

Note: May perform other related duties and task, as required.

• Greets the public in a friendly manner.
• Provides customers with information and service both in person, via phone and email.
• Collect current and delinquent real estate and tangible tax payments.
• Issue and/or renew business tax receipts.
• Issue and/or renew hunting/fishing licenses.
• Collect sales taxes on casual vehicle and vessel sales.
• Balance the cash till daily.
• Log and process customer transactions received by mail.
• Log and process drop off dealer work.
• Create a monthly dealer transaction report.
• Stay current on regulatory changes and updates from DHSMV, DOR, FWC, and Florida Statutes.
• Maintain adequate supplies at their workstation.

Registration Transactions for Individuals, Companies, or Dealers:

• Process title and registration transfers.
• Handle registration renewals.
• Process original title applications.
• Issue temporary tags.

Driver’s License Transactions:

• Issue original and/or renew driver licenses.
• Administer verbal exams and road skills test to driver license applicants.
• Determine documentation needed for reinstatement/clearance of suspensions.
• Process reinstatements and clear suspensions.

Navigate various computer software to process:

• DMV transactions
• Property and tangible collections
• Business tax receipts
• Hunting and fishing transactions
• Credit card payments
• Driver license transactions

Job Requirements and Qualifications:

Education and Experience Requirements:

Requires a high school diploma or general education degree and one year customer service experience. To learn about the exception process for this requirement, please email us through our contact us form on our website.

Certifications, Licenses, Registrations:

Valid Florida driver’s license or be able to obtain one at time of employee. Must be able to obtain a Board of County Commissioner’s defensive driving certificate.

Skills and Knowledge:

• Strong written and verbal communication skills are necessary.
• Able to provide competent, courteous, and accurate customer service.
• Efficiently process a variety of transactions.
• Willingness to learn and stay updated on published procedures and regulations governing the offices.
• Must possess strong problem solving skills.
• Skilled in researching, collecting and interpreting data.
• Strong mathematical skills.
• Must display a positive and helpful attitude.
• Must be highly dependable and motivated.
• Ability to effectively carry out instructions in written or oral form.

Working Conditions:

Climate controlled environment with a moderate noise level.

This position also requires the ability to work in outdoor weather conditions with potential exposure to adverse conditions (i.e., pollen, dirt, dust, odor, fumes, etc.)

Outdoor work will be conducted in customer vehicles.

Physical Demands:

• Lift 25 pounds
• Stand, squat or walk
• Sit for long periods
• Manual dexterity
• Hear at normal level or with accommodation
• Vision at normal range or with accommodation

ADA Compliance: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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