Full-Time Night Auditor - Delta Hotels by Marriott Minneapolis NE

The Delta Hotels Minneapolis Northeast is seeking a Full-Time Night Auditor to work Tuesday-Saturday.

The Night Auditor will attend to the needs of our guests to include, but not limited to check-in, check-out, reservations, cashiering and guest resolution. He/she will process daily transactional audits of the hotels financial data; balance guest and house accounts, audit room revenue, food and beverage revenue, and cashier reports.

Essential Functions

• Register guests into Opera PMS; verify check-ins with a valid Identification,
• Confirm reservation information, physical address, e-mail address, phone number and credit card information.
• Post, Balance, and reconcile all banquet charges and complete banquet spreadsheet.
• Balance and reconcile Miscellaneous Income and Minor Departments (e.g., Telephone, Movies, Internet, Guest Laundry, Miscellaneous Income, etc.)
• Accurately prepare daily reports, pass-around packs, and other reports required by departments
• Verify balance of Food and Beverage System (Simphony) and ensure charges are correctly posted to Opera PMS and to the Daily Flash Reports. Distribute said reports to appropriate parties.
• Research and Reconcile any discrepancies from any transactions from the day's business. Communicate findings to Income Auditor.
• Finalize transactions completed during the day and process credit card transactions. Ensure correct totals were transmitted.
• Actively promote Marriott Bonvoy Rewards to guests - set and achieve goals.
• Make, confirm, and cancel reservations using the reservations sales process and communicate to guest involved and employees.
• Assist in reservations, scheduling, and documenting transportation requests for guests.
• Use proper telephone etiquette to answer telephone calls and communicate effectively to guests and co-workers.
• Perform cashier related functions like posting charges to guest accounts, collecting payments, and making change for guests.
• Maintain a house bank and key, accurately report sales and deposits per shift, and ensure completion of shift checklists.
• Deposit guest valuables in hotel safety deposit box (by request only).
• Demonstrate a full working knowledge and expertise of each shift.
• Ability to accurately report information.
• Answer inquiries; promote hotel services, amenities, and upsell products to guests.
• Assist Restaurant servers/bartenders and Front Desk Associates with cash counts or questions concerning their paperwork when able to do so.

Additional Job Requirements

• General Accounting knowledge
• High school education and relevant training and experience with the ability to handle guest resolution preferred.
• Must be personable and be able to communicate with guests, managers and co-workers.
• Must possess basic computational ability and computer proficiency, in Microsoft Office, etc.
• Must have a thorough working knowledge of Opera to include rates, inventory and market segment.
• Scheduling flexibility to include days, nights, weekdays, weekends, and holidays.
• Must be friendly, personable, organized, and an effective multi-tasker.
• Comprehensive knowledge of all hotel departments, functions, services, and facilities.
• Knowledge on directions, hotel locations, and surrounding area.
• Knowledge of applicable Federal, state and local health, safety, and legal regulations.
• Regular and dependable attendance is required. Attendance at scheduled meetings and training sessions is required.
• Strong verbal and written communication; must be able to speak, write, and understand the primary languages used in the workplace.
• Ability to communicate successfully and maintain interpersonal relations with guests and employees.
• Ability to adapt to special and sometimes unexpected situations.

The job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Your Experience Matters and Makes a Difference!

Our Core Values: People First • Consistency • Pride • Ownership • Integrity