Functional Consultant- Catalogue - HYBRID - Simple Solutions

We need ITSM Functional Consultant here..

Role: Functional Consultant- Catalogue –

Location: Plano TX/Mclean VA(day one onsite, 3 days onsite in a week)

 

·         Service portfolio & catalog design

·         As-is understanding of service

·         Design request forms, , workflows, approvals, fulfilment construct formation, automation, Integration and functional designing , user stories creation, wireframes, test scripts , functional testing, pilot training, training material, training business requirements Document

·         Functional Requirements Specification

 

 

Role Overview

Functional Consultant, a self-driven individual who would be responsible for providing, IT services portfolio & catalog functional design consulting utilizing ITSM tools like ServiceNow while analyzing current services, offerings, processes, workflows; designing or redesigning of services/offerings including aspects like automation, integrations, costing/chargebacks etc. to drive significant improvements in productivity, quality and service to customers while working closely with business stakeholders as well as technical teams

Job Description:

·         End-to-end IT service portfolio & catalog design/redesign covering below:

·         As-is understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc.

·         Planning for future service

·         Re-engineering of service/offerings & respective workflows

·         Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing

·         Integration & functional designing, user stories creation, wireframes

·         KPIs & reporting configuration

·         Build test scripts, functional testing, pilot training

·         Training material, trainings

·         Hand over to support, supporting OCM etc.

·         Implementation of redesigned service using ITSM tools like ServiceNow etc.

·         Identify automation opportunities and driving implementation of the same

·         Work closely with ServiceNow developers in Agile method to get redesigned service implemented

 

Desired Skills:

·         ITIL®/ITSM Functional Process Consulting or Process Management Lead

·         ITIL® Intermediate or Expert certified

·         ISO 20000 Auditor is plus

·         IT & respective technology alignment

·         Project Management trained is preferred

·         Strong customer service orientation

·         Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement

·         Comfortable with and effective using MS Office applications including Visio

·         Close attention to detail and accuracy

·         Deadline driven and results oriented

·         Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management

 

Essential Requirements:

·         BE/B. Tech (minimum), MBA (IT/Operations) is preferred

·         Minimum IT experience required is 8 – 10 years out of which at least 5 – 7 years in ITIL® process functional consulting domain or at least 6 – 8 years of ITIL® Process owner/manager experience

·         Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred)

·         Strong oral and written communication skills with the ability to communicate technical information in non-technical language

·         Excellent English communication skills, both written and verbal, including business writing skills

·         Experience of performance data analysis of ITIL® processes

·         ServiceNow certification is preferred but not a must

·         Product Owner trained

·         Ability to work with all levels of client and internal resources

·         Ability to organize, delegate, and leverage resources to accomplish objectives

·         Supervisory skills and the ability to leverage support from other parts of the organization

·         Organizational and time management skills

We need ITSM Functional Consultant here.. Must have experience with Catalogue Designing… Please don’t share Technical profile like Developers and Admin.. Only pure Functional… Role: Functional Consultant- Catalogue – Location: Plano TX/Mclean VA(day one onsite, 3 days onsite in a week) Main Skills needed :: · Service portfolio & catalog design · As-is understanding of service · Design request forms, , workflows, approvals, fulfilment construct formation, automation, Integration and functional designing , user stories creation, wireframes, test scripts , functional testing, pilot training, training material, training business requirements Document · Functional Requirements Specification Role Overview Functional Consultant, a self-driven individual who would be responsible for providing, IT services portfolio & catalog functional design consulting utilizing ITSM tools like ServiceNow while analyzing current services, offerings, processes, workflows; designing or redesigning of services/offerings including aspects like automation, integrations, costing/chargebacks etc. to drive significant improvements in productivity, quality and service to customers while working closely with business stakeholders as well as technical teams Job Description: · End-to-end IT service portfolio & catalog design/redesign covering below: · As-is understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc. · Planning for future service · Re-engineering of service/offerings & respective workflows · Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing · Integration & functional designing, user stories creation, wireframes · KPIs & reporting configuration · Build test scripts, functional testing, pilot training · Training material, trainings · Hand over to support, supporting OCM etc. · Implementation of redesigned service using ITSM tools like ServiceNow etc. · Identify automation opportunities and driving implementation of the same · Work closely with ServiceNow developers in Agile method to get redesigned service implemented Desired Skills: · ITIL®/ITSM Functional Process Consulting or Process Management Lead · ITIL® Intermediate or Expert certified · ISO 20000 Auditor is plus · IT & respective technology alignment · Project Management trained is preferred · Strong customer service orientation · Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement · Comfortable with and effective using MS Office applications including Visio · Close attention to detail and accuracy · Deadline driven and results oriented · Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management Essential Requirements: · BE/B. Tech (minimum), MBA (IT/Operations) is preferred · Minimum IT experience required is 8 – 10 years out of which at least 5 – 7 years in ITIL® process functional consulting domain or at least 6 – 8 years of ITIL® Process owner/manager experience · Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred) · Strong oral and written communication skills with the ability to communicate technical information in non-technical language · Excellent English communication skills, both written and verbal, including business writing skills · Experience of performance data analysis of ITIL® processes · ServiceNow certification is preferred but not a must · Product Owner trained · Ability to work with all levels of client and internal resources · Ability to organize, delegate, and leverage resources to accomplish objectives · Supervisory skills and the ability to leverage support from other parts of the organization · Organizational and time management skills