Future Opportunities - Service Dispatcher - Midwest Heating & Cooling

Service Dispatcher

Don't miss this opportunity to join Midwest Heating & Cooling, one of the fastest-growing HVACR companies in Southeastern Wisconsin! Our office is located in Mukwonago.

Career Perks at Midwest Heating & Cooling:

We are currently accepting applications for this role - when the position comes open, we will begin reaching out to candidates.

Office Location: Mukwonago, WI

Benefits:

• Health Insurance Packages (medical, dental, and vision)
• 401K with Company Match
• Paid Time Off
• Paid Holidays
• Paid Training & Development

Management Style: We believe in hiring the right person for the job, providing them with the tools they need to be successful...then getting out of their way! We offer our team members:

• The tools, processes, and support to achieve success.
• An unparalleled support team!

Company Culture: Paramount to Midwest Heating & Cooling is creating a work environment where people want to work! We believe in:

• Providing clients with the absolute best products, services, and professional team members!
• Friendly, good-spirited, comradery, and competition.
• Building a team-oriented work environment that encourages and rewards everyone to achieve their goals.

Position Details:

Service Dispatcher's primary role is to process customer requests with the highest level of customer care and service, provide internal support to the service team, and oversee the daily schedule of the service department technicians, scheduling and dispatching each call, prioritizing logistics, skill level, and availability.

Responsibilities Include:

• Answer incoming calls and assist clients with scheduling appointments and all other inquiries.
• Accurate, dependable, and consistent data entry.
• Oversee the coordination of the service technician's daily routes. Assigning appointments by priority, logistics, skill level and availability. Reassigning appointments as needed throughout the day.
• Debrief service technicians after each call and ensure any needed follow-up is coordinated in a timely fashion.
• Assist technicians as needed to obtain parts & materials.
• Maintain the maintenance plan database and contact all plan customers to schedule their maintenance services.
• Conduct post-appointment quality assurance calls.
• Swiftly and professionally resolve client or technicians' concerns. Escalate as needed.
• Assist the Service Manager with administrative duties as needed.
• Participate in the after-hours on-call dispatching rotation.
• Other duties as assigned.

Required Qualifications:

• Minimum three years working experience in high level customer service applications; Expert customer service skills.
• Able to learn software applications and use them with proficiency, accuracy, and confidence.
• Advanced working knowledge of Microsoft Office and Google programs.
• Able to work with a team to achieve departmental goals while simultaneously performing own duties independently with little to no supervision.
• Superior organizational, time management, and communication skills.
• Able to stay calm and flexible in stressful or fluid working situations.
• Capable of making sound decisions based on logic and reasoning.
• Geographical knowledge of our servicing area or ability to read maps.
• High energy personality and leadership qualities.
• Must be reliable, honest, and cooperative; Expected to be discrete when handling sensitive/confidential information.
• High school diploma or GED equivalent.

*** Must apply online - no calls or office applications will be accepted ***