General Manager - IHOP

Position Summary:  

Embark on an exciting leadership journey with the International House of Pancakes (IHOP) as a General Manager. As the driving force behind our restaurant's success, the General Manager will oversee all aspects of operations, lead a team of dedicated professionals, and ensure exceptional guest experiences. 

Responsibilities:  

• Lead and manage all aspects of restaurant operations, including staffing, scheduling, and budgeting, to achieve business goals and targets. 
• Recruit, train, and develop a high-performing team, fostering a positive work environment and promoting teamwork and collaboration. 
• Ensure compliance with company policies, procedures, and standards, as well as local health and safety regulations. 
• Implement strategies to drive sales growth, enhance profitability, and maximize operational efficiency. 
• Monitor, analyze, and manage key performance indicators (KPIs), such as sales trends, labor costs, and customer satisfaction, to make data-driven decisions. 
• Handle customer inquiries, concerns, and complaints in a professional and effective manner, striving to exceed guest expectations. 
• Manage inventory levels, control costs, and optimize supply chain management to minimize waste and maximize profitability.   

Qualifications:  

• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred. 
• Minimum of 3-5 years of progressive experience in restaurant management, including leadership roles. 
• Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team. 
• Proven track record of achieving business results, driving sales growth, and managing profitability. 
• Excellent communication, negotiation, and problem-solving skills. 
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

Competencies:

• Leadership: Ability to inspire and empower team members to achieve excellence and deliver outstanding service. 
• Strategic Thinking: Ability to develop and execute business strategies to achieve long-term success and growth. 
• Financial Management: Strong understanding of financial principles and ability to manage budgets, control costs, and drive profitability. 
• Customer Focus: Commitment to providing exceptional guest experiences and building lasting relationships with customers. 
• Adaptability: Flexibility to adapt to changing priorities and environments and drive continuous improvement. 

Skills:

• Leadership and team management 
• Business acumen 
• Sales and marketing 
• Financial analysis and budgeting 
• Problem-solving and decision-making 

Physical Requirements:  

• Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds. 
• Standing and Walking: Prolonged periods of standing and walking throughout the shift. 
• Bending and Reaching: Frequent bending, reaching, and twisting. 
• Manual Dexterity: Good hand-eye coordination. 
• Communication Skills: Clear verbal communication to interact with people. 
• Temperature Tolerance: Ability to work in varying temperatures. 

Benefits: 

• Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff.  
• Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services.  
• Career Growth: Training programs, clear career paths, and mentorship opportunities.  
• Recognition: Performance-based incentives, bonuses, and employee recognition programs.  
• Inclusive Environment: A diverse and supportive workplace with open communication and teamwork.  
• Flexibility: Customizable benefits and support for major life events.