General Manager - City Winery
Boston, MA
About the Job
Position Summary
The AGM oversees all front-of-house operations and provides support to the General Manager and serves as secondary leader for the property. The AGM develops practices and works with all department heads to drive initiatives to drive top line sales and while controlling expenses and COGS to protect bottom line margins. They oversee and develop the operations management team and oversee the hiring of all service staff while ensuring proper training on all aspects of our company culture and service responsibilities.
Why us?
+ Competitive pay
+ We are a rapidly expanding national entertainment and hospitality company, offering tremendous opportunities for driven and ambitious individuals.
+ Medical, Dental, Vision Insurance
+ nDORFins program designed to promote a healthy and active lifestyle!
+ 401K (and yes we match!)
+ Flexible Savings Accounts,HSA and Dependent Care, Basic Life and AD&D Insurance
+ Amazing discounts, 50% OFF all dining/retail wine
+ Free Family Meal
+ Tickets to available shows
And more!
Overview of Responsibilities
General Management & FOH Service Responsibilities
+ Assist in oversight and management of all aspects of property and associated internal departments. Ensure successful execution of all shows, events and daily activity. Oversee ownership of all operating spaces within both locations.
+ Review and sign off on weekly FOH team schedules.
+ Oversee the management of Open Table and reservation confirmations.
+ Collaborate with the GM to address social media comments related to service issues.
+ Manage pre-shift messaging and oversee EOD notes as related to daily operations
+ Develop staff sales incentives programs and communicate through all FOH managers and supervisors
+ Field all service complaints: prepare a reply to the guest and send with a final sign off from the GM
+ Practice a consistent survey of the facility to ensure the staff, artists, and guests have everything they need to have a positive experience
+ Assure all marketing materials are present in check presenters, on tables, slideshow and throughout the space and in line with national initiatives.
+ Maintain a healthy working relationship between FOH and BOH and address any opportunities with operational departments in the weekly BEO / Management Meeting.
+ Collaborate with events department to review the upcoming months in the calendar and discuss programming ideas for any holes in the schedule
+ Coordinate operational details for Public Events amongst all appropriate departments.
+ Maintain a monthly staff meeting to celebrate the staff and ensure good inter-departmental communication: employee of the month, new policies or changes, menu items, new hires, etc.
+ Address ongoing facilities issues and maintenance needs.
+ Manage pre-service meeting agendas: shift notes, F&B training, policies & procedures.
+ Perform any and all other related functions, projects, initiatives as per business need
+ Uphold City Winery Hospitality service standards
Leadership
+ Foster positive Company culture, build morale, and create on-going positive work environment and maintain a productive and professional workforce
+ Direct and oversee proper and continued training of staff. Monitor management teams to ensure they are developing direct reports
+ Interview, select, train, supervise, counsel, and monitor performance of staff
+ Conduct disciplinary action as needed, including termination, when necessary in partnership with GM & HR and in accordance with Company policies and guidelines
+ Conduct semi-annual performance evaluations with staff
+ Assist in conducting staff meetings regularly to ensure effective and clear communication including management meetings, BEO meetings
+ Ensure safe working environment in all areas
+ Ensure proper and timely reporting of all incidents, injuries, accidents through proper channels
+ Handle recruitment of new hires, with senior leadership partnership when required, set fair wages consistently, and ensure all hires and properly onboarded and given tools to succeed
+ Handle personnel issues in partnership with GM, HR and COO when needed
+ Clearly communicate and train staff on company updates, policy changes, and initiatives in a timely manner
Hiring and Training
+ Maintain up to date training documents & quizzes for new and existing staff training
+ Monitor new hire training for each service position and facilitate training schedules for new FOH staff
+ Ensure ongoing training on new and existing products
+ Sign off on completed training materials for all service positions
+ Ensure new hire paperwork is complete and coordinate the on-boarding with Business Manager
+ Review basic rules of the handbook with the new hires
+ Coordinate new menu trainings with Beverage Director and Chef
+ Work with production team to address FOH & production and ambiance needs
Weekly Communications Responsibilities
+ Meet individually with internal department heads to ensure alignment in operation including Executive Chef, Events department, GM, programming, and service team.
+ Meet with Service Team to review operations, service gains and/or areas of improvements, and a 10-day forecast of the upcoming schedule of events.
Financial Responsibilities
+ Manage FOH F&B Forecast Sales and Labor Budgets along with General Manager
+ Analyze F&B Sales by Revenue Center Reports to drive PPA’s.
+ Review payroll punches weekly to make sure clock-outs are correct
+ Communicate over time reports to enforce labor controls
+ Produce a weekly Product Mix to analyze opportunities for improvement to COGS
+ Review the P&L Statement and Management Report Monthly with the GM
+ Assess Comp & Void activity and monitor all Waste/Loss management
+ Review monthly budget to pace and control operating expenses
Administration
+ Monitor FOH department scheduling and adjust as necessary to ensure operational success
+ Ensure proper completion of administrative tasks including trackers, financial-related reports, personnel forms including PAFs, CAFs, injury reports, and other necessary admin tasks.
+ Assist in oversight and approval of accurate payroll administration and processing
+ Assist in ensuring communication to personnel regarding benefits administration, in partnership with HR
+ Ensure accurate reporting and entries into all systems/ software that is utilized.
Minimum Qualifications
+ Minimum 5 years’ experience in multi-faceted, high volume restaurant, venue and/or equivalent relevant experience
+ Proven leadership skills and commitment to excellence
+ Proven financial and business acumen; analytical skills, and ability to meet and exceed set budgets
+ Unparalleled passion for hospitality, food, wine, and music
+ Ability to successfully multi-task, delegate, and manage several projects at once in high-pressure, fast paced environment
+ Ability to respectfully mentor, train, develop, and hold teams accountable to expectations
+ Must be detail oriented, strong execution skills
+ Functional working knowledge of health department and all other related regulations
+ Exceptional communication and interpersonal skills both written and verbal
+ Strong culinary and wine knowledge
+ Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
+ Must have proficient computer and technological skills
+ Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pushing, pulling, lifting and carrying loads of up to 50 pounds, per business need
+ Able and willing to work flexible scheduling including days, nights, weekends, and holidays
+ Able to travel and attend business-related meetings and trips
About Us
Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.
The AGM oversees all front-of-house operations and provides support to the General Manager and serves as secondary leader for the property. The AGM develops practices and works with all department heads to drive initiatives to drive top line sales and while controlling expenses and COGS to protect bottom line margins. They oversee and develop the operations management team and oversee the hiring of all service staff while ensuring proper training on all aspects of our company culture and service responsibilities.
Why us?
+ Competitive pay
+ We are a rapidly expanding national entertainment and hospitality company, offering tremendous opportunities for driven and ambitious individuals.
+ Medical, Dental, Vision Insurance
+ nDORFins program designed to promote a healthy and active lifestyle!
+ 401K (and yes we match!)
+ Flexible Savings Accounts,HSA and Dependent Care, Basic Life and AD&D Insurance
+ Amazing discounts, 50% OFF all dining/retail wine
+ Free Family Meal
+ Tickets to available shows
And more!
Overview of Responsibilities
General Management & FOH Service Responsibilities
+ Assist in oversight and management of all aspects of property and associated internal departments. Ensure successful execution of all shows, events and daily activity. Oversee ownership of all operating spaces within both locations.
+ Review and sign off on weekly FOH team schedules.
+ Oversee the management of Open Table and reservation confirmations.
+ Collaborate with the GM to address social media comments related to service issues.
+ Manage pre-shift messaging and oversee EOD notes as related to daily operations
+ Develop staff sales incentives programs and communicate through all FOH managers and supervisors
+ Field all service complaints: prepare a reply to the guest and send with a final sign off from the GM
+ Practice a consistent survey of the facility to ensure the staff, artists, and guests have everything they need to have a positive experience
+ Assure all marketing materials are present in check presenters, on tables, slideshow and throughout the space and in line with national initiatives.
+ Maintain a healthy working relationship between FOH and BOH and address any opportunities with operational departments in the weekly BEO / Management Meeting.
+ Collaborate with events department to review the upcoming months in the calendar and discuss programming ideas for any holes in the schedule
+ Coordinate operational details for Public Events amongst all appropriate departments.
+ Maintain a monthly staff meeting to celebrate the staff and ensure good inter-departmental communication: employee of the month, new policies or changes, menu items, new hires, etc.
+ Address ongoing facilities issues and maintenance needs.
+ Manage pre-service meeting agendas: shift notes, F&B training, policies & procedures.
+ Perform any and all other related functions, projects, initiatives as per business need
+ Uphold City Winery Hospitality service standards
Leadership
+ Foster positive Company culture, build morale, and create on-going positive work environment and maintain a productive and professional workforce
+ Direct and oversee proper and continued training of staff. Monitor management teams to ensure they are developing direct reports
+ Interview, select, train, supervise, counsel, and monitor performance of staff
+ Conduct disciplinary action as needed, including termination, when necessary in partnership with GM & HR and in accordance with Company policies and guidelines
+ Conduct semi-annual performance evaluations with staff
+ Assist in conducting staff meetings regularly to ensure effective and clear communication including management meetings, BEO meetings
+ Ensure safe working environment in all areas
+ Ensure proper and timely reporting of all incidents, injuries, accidents through proper channels
+ Handle recruitment of new hires, with senior leadership partnership when required, set fair wages consistently, and ensure all hires and properly onboarded and given tools to succeed
+ Handle personnel issues in partnership with GM, HR and COO when needed
+ Clearly communicate and train staff on company updates, policy changes, and initiatives in a timely manner
Hiring and Training
+ Maintain up to date training documents & quizzes for new and existing staff training
+ Monitor new hire training for each service position and facilitate training schedules for new FOH staff
+ Ensure ongoing training on new and existing products
+ Sign off on completed training materials for all service positions
+ Ensure new hire paperwork is complete and coordinate the on-boarding with Business Manager
+ Review basic rules of the handbook with the new hires
+ Coordinate new menu trainings with Beverage Director and Chef
+ Work with production team to address FOH & production and ambiance needs
Weekly Communications Responsibilities
+ Meet individually with internal department heads to ensure alignment in operation including Executive Chef, Events department, GM, programming, and service team.
+ Meet with Service Team to review operations, service gains and/or areas of improvements, and a 10-day forecast of the upcoming schedule of events.
Financial Responsibilities
+ Manage FOH F&B Forecast Sales and Labor Budgets along with General Manager
+ Analyze F&B Sales by Revenue Center Reports to drive PPA’s.
+ Review payroll punches weekly to make sure clock-outs are correct
+ Communicate over time reports to enforce labor controls
+ Produce a weekly Product Mix to analyze opportunities for improvement to COGS
+ Review the P&L Statement and Management Report Monthly with the GM
+ Assess Comp & Void activity and monitor all Waste/Loss management
+ Review monthly budget to pace and control operating expenses
Administration
+ Monitor FOH department scheduling and adjust as necessary to ensure operational success
+ Ensure proper completion of administrative tasks including trackers, financial-related reports, personnel forms including PAFs, CAFs, injury reports, and other necessary admin tasks.
+ Assist in oversight and approval of accurate payroll administration and processing
+ Assist in ensuring communication to personnel regarding benefits administration, in partnership with HR
+ Ensure accurate reporting and entries into all systems/ software that is utilized.
Minimum Qualifications
+ Minimum 5 years’ experience in multi-faceted, high volume restaurant, venue and/or equivalent relevant experience
+ Proven leadership skills and commitment to excellence
+ Proven financial and business acumen; analytical skills, and ability to meet and exceed set budgets
+ Unparalleled passion for hospitality, food, wine, and music
+ Ability to successfully multi-task, delegate, and manage several projects at once in high-pressure, fast paced environment
+ Ability to respectfully mentor, train, develop, and hold teams accountable to expectations
+ Must be detail oriented, strong execution skills
+ Functional working knowledge of health department and all other related regulations
+ Exceptional communication and interpersonal skills both written and verbal
+ Strong culinary and wine knowledge
+ Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
+ Must have proficient computer and technological skills
+ Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pushing, pulling, lifting and carrying loads of up to 50 pounds, per business need
+ Able and willing to work flexible scheduling including days, nights, weekends, and holidays
+ Able to travel and attend business-related meetings and trips
About Us
Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.
Source : City Winery
