General Manager, Lending - Navient
San Francisco, CA
About the Job
Our mission is to make higher education accessible and affordable for everyone. We empower students with financial support and supercharge their ability to pay down their debt, so they can get on the right financial track, fast.
We build tools that help people feel in control of their financial future, including:
+ Private student loans - low rates, people-first service, and flexible payments.
+ Student loan refinancing - break free from high-interest rates or monthly payments.
+ Scholarships - access to thousands of scholarships to help students pay less.
Earnies are committed to helping students live their best lives, free from the stress of student debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together!
What makes an “Earnie” culture:
+ Drivers – Drivers are satisfied by making things happen, not coming along for the ride. They feel a strong sense of ownership for their projects and teams and demand high standards from themselves and others.
+ Humility – Humble team players check their egos and consider the team’s needs above their own. They are self-aware of their strengths and opportunities for improvement.
+ Growth Mindset – People with a growth mindset approach challenges and failures as learning opportunities. They seek feedback to improve, give feedback to others, and genuinely want to perform well.
As the General Manager - Lending, you will:
+ Collaborate with a cross functional team of individuals from multiple departments - Product, Design, Engineering, Marketing, Operations, Data and Analytics, Risk, Pricing, and Capital Markets - to meet yearly goals.
+ Own the customer experience from Origination through Servicing.
+ Influence and execute a multi-year vision and strategy to grow the business, and to communicate short- and long-term product goals and profitability objectives, working closely with key stakeholders to manage product KPIs including, but not limited to, NPS, NIM, CAC, Funnel conversion.
+ Partner with the Affiliate/Partnerships and Marketing team to identify and close value-creating strategic partnerships and alliances that lead to growth.
+ Be responsible for owning P&Ls for one of the Earnest lending products and will report to Earnest's Head of Lending Products, a member of the Earnest Executive Team.
Your Impact:
+ Drive growth in the business and own all aspects of the business P&L
+ Develop and continuously update the overall strategy for the business
+ Manage a cross-functional team to accomplish goals set during strategic planning
+ Drive key product initiatives to completion
About You:
+ 10+ years of demonstrated related work experience with an emphasis on product management, product development, finance, and/or general management; Consumer lending--credit card, personal loan or student lending--a plus
+ 4 - 6 years of experience as a strategic critical thought leader partnering with business owners to define and translate needs into business requirements and product solutions
+ 4 -6 years project management experience with leading large, complex organizational wide initiatives
+ Proven success managing high-performing, cross-functional teams and business units
+ Experience managing a growth P&L
+ Strong people management and EQ - you can set the tone for your team; driving towards results within a positive work environment
+ Data-driven decision mentality, strong analytics, and common sense
+ Creative approach to solving problems
+ MBA preferred.
+ Willingness to travel to the Oakland office monthly to collaborate with other Earnies.
Where:
+ This role will be based in the San Francisco Bay Area.
+ While you’ll enjoy the flexibility of remote work, we also love to see our Earnies face-to-face! We ask you to join us at our Oakland office for 3 consecutive days a month for team collaboration and some fun. It's a chance to connect, share ideas, and maybe even grab some coffee together!
#LI-JP1
A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary. The successful candidate’s starting pay will also be determined based on job-related qualifications, internal compensation, and budget. This range may be modified in the future.
Pay Range
$186,000—$211,000 USD
Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including:
+ Health, Dental, & Vision benefits plus savings plans
+ Mac computers + work-from-home stipend to set up your home office
+ Monthly internet and phone reimbursement
+ Employee Stock Purchase Plan
+ Restricted Stock Units (RSUs)
+ 401(k) plan to help you save for retirement plus a company match
+ Robust tuition reimbursement program
+ $1,000 travel perk on each Earnie-versary to anywhere in the world
+ Competitive days of annual PTO
+ Annual “my day”
+ Pet insurance!
+ Competitive parental leave
+ Plenty of Earnest swag, in-person team gatherings, picnics, celebrations, and plenty of fun virtual events
At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.
_Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance._
We build tools that help people feel in control of their financial future, including:
+ Private student loans - low rates, people-first service, and flexible payments.
+ Student loan refinancing - break free from high-interest rates or monthly payments.
+ Scholarships - access to thousands of scholarships to help students pay less.
Earnies are committed to helping students live their best lives, free from the stress of student debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together!
What makes an “Earnie” culture:
+ Drivers – Drivers are satisfied by making things happen, not coming along for the ride. They feel a strong sense of ownership for their projects and teams and demand high standards from themselves and others.
+ Humility – Humble team players check their egos and consider the team’s needs above their own. They are self-aware of their strengths and opportunities for improvement.
+ Growth Mindset – People with a growth mindset approach challenges and failures as learning opportunities. They seek feedback to improve, give feedback to others, and genuinely want to perform well.
As the General Manager - Lending, you will:
+ Collaborate with a cross functional team of individuals from multiple departments - Product, Design, Engineering, Marketing, Operations, Data and Analytics, Risk, Pricing, and Capital Markets - to meet yearly goals.
+ Own the customer experience from Origination through Servicing.
+ Influence and execute a multi-year vision and strategy to grow the business, and to communicate short- and long-term product goals and profitability objectives, working closely with key stakeholders to manage product KPIs including, but not limited to, NPS, NIM, CAC, Funnel conversion.
+ Partner with the Affiliate/Partnerships and Marketing team to identify and close value-creating strategic partnerships and alliances that lead to growth.
+ Be responsible for owning P&Ls for one of the Earnest lending products and will report to Earnest's Head of Lending Products, a member of the Earnest Executive Team.
Your Impact:
+ Drive growth in the business and own all aspects of the business P&L
+ Develop and continuously update the overall strategy for the business
+ Manage a cross-functional team to accomplish goals set during strategic planning
+ Drive key product initiatives to completion
About You:
+ 10+ years of demonstrated related work experience with an emphasis on product management, product development, finance, and/or general management; Consumer lending--credit card, personal loan or student lending--a plus
+ 4 - 6 years of experience as a strategic critical thought leader partnering with business owners to define and translate needs into business requirements and product solutions
+ 4 -6 years project management experience with leading large, complex organizational wide initiatives
+ Proven success managing high-performing, cross-functional teams and business units
+ Experience managing a growth P&L
+ Strong people management and EQ - you can set the tone for your team; driving towards results within a positive work environment
+ Data-driven decision mentality, strong analytics, and common sense
+ Creative approach to solving problems
+ MBA preferred.
+ Willingness to travel to the Oakland office monthly to collaborate with other Earnies.
Where:
+ This role will be based in the San Francisco Bay Area.
+ While you’ll enjoy the flexibility of remote work, we also love to see our Earnies face-to-face! We ask you to join us at our Oakland office for 3 consecutive days a month for team collaboration and some fun. It's a chance to connect, share ideas, and maybe even grab some coffee together!
#LI-JP1
A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary. The successful candidate’s starting pay will also be determined based on job-related qualifications, internal compensation, and budget. This range may be modified in the future.
Pay Range
$186,000—$211,000 USD
Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including:
+ Health, Dental, & Vision benefits plus savings plans
+ Mac computers + work-from-home stipend to set up your home office
+ Monthly internet and phone reimbursement
+ Employee Stock Purchase Plan
+ Restricted Stock Units (RSUs)
+ 401(k) plan to help you save for retirement plus a company match
+ Robust tuition reimbursement program
+ $1,000 travel perk on each Earnie-versary to anywhere in the world
+ Competitive days of annual PTO
+ Annual “my day”
+ Pet insurance!
+ Competitive parental leave
+ Plenty of Earnest swag, in-person team gatherings, picnics, celebrations, and plenty of fun virtual events
At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.
_Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance._
Source : Navient
