General Manager, Partner Operations - Via
New York City, NY
About the Job
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.
As a General Manager, you will join the Transportation as a Service team and manage operations for a portfolio of services. The Partner Operations team owns day-to-day execution for our turnkey transit solutions around the world. You will own financial results, optimize quality of service, and communicate with and manage clients.
What You'll Do:
- Solve problems in real time - engage with other General Managers and our Operations team to create solutions for problems as they arise across all aspects of our operations (e.g. supply, economics, driver growth, marketing, customer support)
- Manage the P&L; learn to set aggressive targets and chase results
- Support and drive all the operational and financial aspects of managing Via's revolutionary turn key transit solution in new and existing markets, working closely with Via's operations, marketing, and technology development teams
- Influence operational strategy and push execution; continuously working to scale processes and systems to drive rapid growth
- Serve as the main point of contact for our partners, helping them develop and grow a fully operational on-demand transit system
- Collaborate with other General Managers to drive growth in the business by leveraging key learnings from active services to shape our product features and operational practices
Who You Are:
- Comfortable working in a fast paced environment, operating in ambiguity, managing multiple tasks simultaneously, and taking on responsibility
- Problem solver; you don't accept the status quo and are always looking for creative solutions
- Meticulous and vigilant, with a high level of attention to detail
- Strong interpersonal skills to work quickly across multiple teams, geographies, and stakeholders
- Excellent communicator with a knack for always finding the right tone
- 6+ years of experience
- Hold a Bachelor's Degree
Compensation and Benefits
- Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $125,000 - $165,000 per year
We're Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.
Ready to join the ride?
Via is an equal opportunity employer.
