ResponsibilitiesandDuties

• ResponsibleforcompletingrequiredfranchiseandJiten Hotel Managementstandardstrainingandstaying current on all updates/changestostandards,policies,andprocedures.
• Ensurescompliancewithcompany/franchisestandardsforpersonneladministrationandperformance,servicetopatrons,androomrates.
• Delegates authority and assigns responsibility toallemployees;supervises workactivities ofallemployees.
• Ensuresstaffreceivespropersafetyandstandardoperatingtrainingforeachposition.
• Allocatesfunds,authorizesexpendituresandassistsVPofOperationsinbudgetplanning.
• Monitorscostcontrolsonaregularbasis.
• Inspectsguests’rooms,publicaccessareas,andoutsidegroundsforcleanlinessandappearance.
• Maintainguestsatisfactionbyansweringpatrons’complaintsandresolvingproblemstoguestspecifications.
• Conductsannualwagescalesurveysandensuresemployeewagesfollowwageandsalaryguidelines.
• Ensuresbankdepositsaremadedaily,includingweekendsandholidays.
• Ensuresemployeepaperwork,workschedulesandpayrollarecompletedandsubmittedinatimelymanner.
• Auditsdailyreportsandprocessesmonthlypaperwork.
• Abilitytodemonstrateaccuracyandthoroughness,monitorsownworktoensurequalityandappliesfeedbacktoimproveperformance.
• Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds.
• Ability to manage difficult guest situations, responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for s assistance and meets commitments.
• Abilitytodevelopandevaluatealternativecoursesofaction;makedecisionsbasedoncorrectassumptionsconcerningresourcesandguidelines.
• Abilitytoshowflexibilityinresponsetochangeandadapttoandaccommodatenewmethodsandprocedures
• Proficient in Microsoft Office products including Word, Excel, and Outlook.
• Ability to meet the demands of the work schedule, to be at work and on time. Will require the ability to work outside of regularly scheduled hours. Schedule varies based on business needs.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

ManagingSalesActivities

• Provides customer intelligence in evaluating the market and economic trends that may lead tochangesinsalesstrategytomeetorexceedcustomerexpectations.
• Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports andusesotherresourcestomaintainanawarenessofthehotel’smarketposition.
• Suggests innovative marketing ideas and develops deployment strategies to continue to growmarketshare.
• Coordinatecrisiscommunications.
• ExecutesandsupportsCustomerServiceStandardsandhotel’sBrandStandards.
• Participatesinandpracticesdailyservicebasicsofthebrand.
• Monitors the effective resolution of guest issues that arise as a result of the sales process bycreating mechanisms to channel issues to property leadership and/or other appropriatestakeholders.
• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and brand.

BuildingSuccessfulRelationships

• Develops strong partnerships with local organizations to further increase brand/productawareness.
• Developsandmanagesinternalkeystakeholderrelationships.
• Developsstrongcommunityandpublicrelationsbymaintainingpropertyparticipationinlocalandregional events.
• Executesexemplarycustomerservicetodrivecustomersatisfactionandloyaltybyassistingthecustomerandmonitoringtheirsatisfactionbeforeandduringtheirprogram/event.
• Serves the customer by understanding their needs and recommending the appropriatefeatures and services that best meet their needs and exceed their expectations, while buildingarelationship and loyaltyto the hotel.
• Gains understanding of the hotel’s primary target customer and service expectations; servesthe customer by understanding their business, business issues and concerns, to offer betterbusinesssolutionbothprior to,andduringthe program/event.

Leadership

• Coaches’ leaders of revenue generating departments in developing effective revenuestrategiesandsettingaggressivegoalsthatwilldrivetheproperty'sfinancialperformance.
• Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.
• Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.
• Creates effective structures, processes, jobs and performance management systems are in place.
• Transfersfunctionalknowledgeanddevelopsskillsofotheron-sitemanagers.
• Knowledgeofmanagementprinciplesandpractices.
• Knowledgeofsafetymanagementprinciples;federalandstateOSHAregulations.
• Abilitytoestablishcoursesofactionforselftoaccomplishspecificgoals.
• Theabilitytofostercommitment,teamspiritandtrust.Takesproactivemeasurestoidentifyandpreventsituationsthatcouldresultinnegativesit
• Ability to establish work standards and expectations for self and others.

EducationandExperienceRequired:

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years' experience in the hotel management or related professional area; Hilton/Marriott brand experience preferred.

OR

• 4-year bachelor's degree in business administration, Marketing, Hotel and Restaurant Management, or related major; 4 years' experience in the hotel management or related professional area; Hilton/Marriot brand experience preferred.