General Manager - Cinemark USA, Inc

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A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry. But that's just the beginning — a front row seat means incredible growth as you bring new ideas to life to create an unforgettable experience for movie lovers worldwide.

Role Summary:

The General Manager oversees the day-to-day operations and performance of the theatre. In essence, each General Manager is responsible for every job function in the theatre. They must be able to personally perform and train others in all positions. The General Manager will conduct performance management, in the form of counseling and evaluating individuals and helping them to progress in their careers. In addition, they will oversee inventory, ordering supplies, writing schedules, manpower planning, hiring, and maintaining a safe work environment.

Responsibilities:

The essential duties and responsibilities of a General Manager include, but are not limited to, the following:

• Responsible for the overall profit and loss of the theatre operation
• Grows a successful, multi-million-dollar business; drives sales leveraging the business acumen, and has efficiency, and problem-solving skills
• Conducts regular inventory and ordering as necessary
• Trains and coaches Team Members and management members in their specific job functions
• Organizes and conducts Team Member meetings and training sessions
• Ensures that theatre Team Members follow the dress code
• Runs effective, concise, and inspirational pre-shifts
• Interviews, hires, and evaluates Team Members and Management Members
• Develops promotions in alignment with company goals
• Prepares administrative and special reports for senior management
• Enforces cash handling procedures as directed by Cinemark policy (General Manager is held accountable for cash discrepancies)
• Follows the policies and procedures as established in Cinemark’s guidelines (Enforces these with all Team Members fairly and consistently)
• Manages employee relations issues
• All management must follow the Employee Relations Reporting Protocol
• All management is held at a high work ethic standard and code of conduct
• Inspects the theatre building, parking lot, landscaping, Cinemark property, roof and exterior signage, and equipment condition
• Initiates repair and maintenance of the building, property, and equipment
• Meets with Guests and vendors in order to improve service in the theatre
• Consistently identifies and sanitizes Employee and Guest high-contact areas
• Properly addresses any safety or security issues (trip hazards, lighting, suspicious persons, etc.)
• Properly utilizes Personal Protective Equipment while completing position specific tasks
• Adapts to the frequency and scope of required cleaning tasks
• Performs other work-related duties as assigned

Requirements:

• Must be at least 18 years of age (at least 21 years of age in theatres that serve alcohol)
• High School or G.E.D. graduate preferred
• Minimum of 3 years previous theatre management experience
• Senior Assistant Manager or Theatre Manager experience preferred
• Completion of Cinemark’s Management Accreditation Program, and passing of the Comprehensive Assessment testing process.
• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required
• SERV Safe Certification (where required)
• Availability to work flexible hours which include evenings, weekends, and holidays (Must work at least 40 hours per week)
• Requires regular and consistent attendance
• Has an energetic and friendly attitude during each shift
• Provides excellent Guest service
• Accurate cash handling and basic math skills
• Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English
• Ability to work in a team environment and independently
• Ability to take and follow direction
• Responds with a sense of urgency
• Excellent time management, organizational skills, and attention to detail
• Ability to train and lead others
• Must be able to resolve conflict

Physical and Environmental Requirements:

• Frequent bending, kneeling, and lifting up to 50 lbs.
• Frequent standing, walking and reaching around the theater.
• Noise level may be moderate to high at times.
• Be able to work in a standing position for extended periods of time.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.

All Cinemark theatres are designated smoke-free workplaces. This includes vapor, electronic, conventional, cigars, etc.

Cinemark is an Equal Opportunity Employer