General Manager - Gates, Hudson & Associates

Gates Hudson is seeking a dynamic and experienced professional to join our team as a General Manager for one of our properties. As the General Manager, you will play a pivotal role in overseeing the day-to-day operations and strategic management of the property, ensuring it maintains the highest standards of excellence.

Key Responsibilities:

Administrative Management:

• Adhere to all reporting deadlines and manage an activity calendar to ensure timely task completion.
• Maintain office files and records in compliance with GHCM's policies and standard business practices.
• Handle mail and correspondence, providing clerical support including typing, filing, report writing, and answering telephones.
• Attend Board Meetings as required per Management Agreement and draft occasional requests for proposals from contractors.
• Submit weekly reports and updated task lists to the Board of Directors, and carry out any additional duties as assigned.

Budgeting and Financial Management:

• Ensure routine expenditures align with the Association’s approved budget.
• Control purchases and use approved vendor lists, processing property invoices as per GHCM's policies.
• Maintain meticulous records for all on-site transactions.

Owner/Resident Relations:

• Maintain a positive customer service approach, promoting goodwill among owners, residents, coworkers, and contractors/vendors.
• Apply policies uniformly to ensure consistent enforcement for all residents.
• Handle Owner/Resident requests and issues promptly, following a priority-based system.
• Coordinate in-unit resident services for efficiency, communicating service schedules, procedures, and costs to participants.

Personnel Management:

• Supervise onsite staff, ensuring all deadlines are met.
• Manage the office work schedule for maintenance, front desk staff, and other applicable staff.
• Prepare and maintain payroll records and documentation.
• Enhance skills, customer service attitudes, training materials, and procedural policies in collaboration with contract and/or Association staff.

Maintenance and Facilities Management:

• Conduct regular building and ground inspections, provide reports, and dispatch repair orders as necessary.
• Supervise contractors to ensure compliance with contract specifications.
• Oversee safety and/or access control equipment, managing contact information and addressing lost or stolen devices.

Qualifications:

• A minimum of 2-5 years' experience in a Property Manager or General Manager role.
• Excellent leadership, communication, and interpersonal skills.
• In-depth knowledge of property management principles, leasing, and financial management.
• Familiarity with relevant local, state, and federal regulations.
• Ability to analyze complex issues and make strategic decisions to optimize property performance.