General Manager at Hyatt Hotels Corporation

If you're looking for a career with Apple Leisure Group, please click here to view job postings.

If you're looking for a career with our Inclusive Collection, please click here to view job postings.

Qualifications

• The ideal candidate will possess exceptional guest service acumen, leadership, and organization skills, as well as motivation to drive our stellar team to continued success.
• Experienced General Manager with P&L responsibilities.
• Previous experience in a limited-service hotel is required.
• Strong leadership skills.
• Excellent communication skills.
• Able to motivate the team to provide best-in-class customer service.

Responsibilities

• As the primary strategic business leader of the Hotel, this role is responsible for ensuring all aspects of the operation, including guest and associate satisfaction, financial performance, sales, and revenue generation, are managed effectively to deliver a return on investment to ownership.
• As the General Manager, you will lead a team in developing and implementing property-wide strategies. Your role is pivotal in successfully implementing brand service strategy and initiatives. The ultimate objective is consistently meeting or exceeding guest expectations and brand standards, which will significantly impact our operations.
• Moreover, as the General Manager, you will play a vital role in building relationships with key customers and members. Your involvement in the sales process is crucial to our success.
• As the General Manager, you will ensure the Hotel's sales channels are effectively leveraged. This includes initiating independent and proactive sales activities, when appropriate, to generate demand and drive revenue.
• You will hire team members who demonstrate strong functional expertise, creativity, entrepreneurial leadership, and critical thinking to meet the business needs of the operation.
• Ensure financial management of the budget.
• Inspire and motivate the team to achieve operational excellence.
• Ensure the sales strategy by encouraging effective revenue management practices.
• Ensure the STR report and use other resources to maintain an awareness of the property’s market position.
• Review sales goals and strategies to ensure alignment with positioning and pricing.
• Ensure sales and revenue engines are leveraged to drive RevPAR improvement year over year.
• Ensure capital expenditure funds are being budgeted and deployed effectively and within the program.
• Ensure staff is accountable for successful performance in a positive manner.
• Utilize an “open door” policy.
• Communicate a clear and consistent message regarding property goals to produce desired results.
• Foster associate engagement with providing excellent service.
• Conduct annual performance reviews with direct reports according to Standard Operating Procedures.
• Participate in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution, and guest satisfaction.
• Ensure accurate revenue, expense, and labor forecasts and execution.
• Create appropriate development plans based on individual strengths, development needs, career aspirations, and abilities.

Other duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Who We Are

Tudor Hotel Management, LLC is a hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors.

Our company is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.