General Manager of Ice Operations – Davis Center at the Harlem Meer - The Sports Facilities Companies

GENERAL MANAGER - Davis Center at the Harlem Meer

Sports Facilities Management, LLC

LOCATION: New York, NY

REPORTS TO: VP OF VENUE MANAGMENT

DEPARTMENT: OPERATIONS

STATUS: FULL TIME (EXEMPT)

ABOUT THE COMPANY:

The Davis Center at the Harlem Meer is a brand new state-of-the-art recreational facility in New York City's iconic Central Park featuring a 1.25 acre outdoor area which houses an elliptical pool (280' x 120') that converts to a .75 acre public green during the spring & fall and features a full-size ice rink in the winter months. A 34,000 sq ft adjacent building houses locker rooms, public restrooms, and a large indoor gathering space to support all outdoor programming. Described by Manhattan Borough President Mark Levine as "one of the most important parks equity projects for the City in decades", the new Davis Center is the capstone project of the Central Park Conservancy's 40-year effort to restore Central Park, and will serve as the hub for recreational and community programming in the area. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

The Davis Center at the Harlem Meer is a member of The Sports Facilities Companies (SFC), the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The General Manager is responsible for the financial and operating performance of Sports Facilities Management, LLC. The objectives for this position include:

1. Optimizing overall operations and customer service
2. Creating a culture of accountability which supports the organizational values
3. Meeting or exceeding annual client objectives
4. Facilitating interdepartmental collaboration
5. Employee retention and staff development
6. Development and implementation of employee and operating policies
7. Implementation of major operational initiatives
8. Implementation of solutions and systems that support the seven areas above.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Oversee the daily operations of the multi-purpose seasonal outdoor sports facility, including creating and monitoring ice rink programming in partnership with the Central Park Conservancy
• Oversee seasonal setup and teardown
• Analyze operations to evaluate performance of the company and its staff to meet objectives, and determine areas of potential cost reduction, program improvement, or policy change
• Establish departmental responsibilities and coordinate functions among departments
• Coordinate the development and implementation of recordkeeping systems and other administrative control processes
• Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management
• Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly
• Oversee effective communications with event owners pre and post event
• Oversee the administration and high level of detail required in the organization of events
• Assist with labor law compliance and adherence
• Be on-site at events and take responsibility for the various aspects of managing personnel and production
• Negotiate and produce contracts for relevant vendors building a good working relationship
• Build an overall understanding of the events in the company portfolio, their operational aims, and their revenue streams
• Close liaison and communication with other departments within the events team including marketing and sales
• Ensure all health & safety, quality control, expense management, security, procedures, and facility maintenance
• Conduct regular inspections of the facility to ensure cleanliness, safety, and compliance with health and safety regulations
• Coordinate with Client to address any repairs or upgrades needed for the facility and equipment
• Confer with client, Sports Facilities Management advisors & support team, and staff members to discuss issues, coordinate activities, and resolve problems
• Direct human resources activities, including the approval of human resource plans and activities, the selection of staff, and establishment and organization of major departments
• Schedule and monitor continued training for staff on various operational, safety, and legal responsibilities
• Oversee front-line team members to ensure compliance with SFM policies and additional applicable laws
• Oversee proper cash handling procedures
• Assist in serving stakeholders with proper communication with the venues from contracts and dates to all onsite logistics
• Lead cross-functional teams
• Ensure events comply with safety regulations
• Create and monitor team schedule
• Develop and manage budgets and exercises control in expense management and facility maintenance
• Promote company culture and expectations to staff
• Ensure staff is adequately prepared for the event
• Work with VP and Finance Manager to develop KPI reports
• Contribute to Facility Business Plan and execution
• Give final operational approval for event set-up
• Any additional duties assigned by the VP of Venue Management

MIMIMUM QUALIFICATIONS:

• Prior responsibility in daily P&L management and budget oversight responsibility of $1MM or greater
• Proven management and leadership experience in ice rink operations
• Prior experience managing hockey or figure skating programming
• A minimum of 7 years of management experience
• Operational knowledge of risk management
• Event operations expertise required
• Bachelor's degree in business management, sports management, marketing, hospitality, related field, or equivalent experience
• Must be able to work irregular shifts to include nights, weekends, holidays based on facility schedules

TRAVEL REQUIREMENTS

• Travel to SFM leadership conferences and other limited travel may be required

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Must be able to life 50 pounds waist high
• Work is performed in an outdoor environment, which includes exposure to varying temperatures and noise levels
• May involve exposure to ice resurfacing equipment and other machinery
• May be required to sit or stand for extended periods of time in various conditions