Global Account Director at Cushman & Wakefield
New York, NY 10001
About the Job
Job TitleGlobal Account DirectorJob Description SummaryThe Senior Account Director is a key role at C&W with responsibility to drive profitability, overall client satisfaction and exceptional service delivery for all assigned account/s within the Region
The Senior Account Director is responsible for $2MM to $5MM revenue while leading an important client account within Global Occupier Services (GOS) primarily focused on Transaction Management, Lease Administration and Workplace & Portfolio Strategy
This position provides leadership and management across all aspects of the accounts including, but not limited to: 1
Service Delivery Standards Excellence 2
Client Experience & Relationship Management 3
Talent Management and Team Development 4
Financial Performance (including P&L, contract expansion / renewals etc.) 5
Expanding Share of Wallet 6
Account Risk Management 7
Contract GovernanceJob DescriptionClient Experience & Relationship ManagementRegular contact with Global Head of Real Estate to ensure satisfaction of services, alignment to contract and to ensure value add from Cushman & Wakefield.Maintain a thorough understanding of the client’s business goals and strategies to align real estate services to contribute to these objectivesEstablish and implement the overall vision, strategy, and performance metrics to the applicable service lines.Develop and maintain strong client relationships.Service Delivery, Contract Governance, Financial Performance & Risk ManagementActively participate in the ongoing management of transactions and RFP responsesManage the financial and contract performance outcomesImplement and manage account governance processProvide disciplined contract management to meet superior delivery of all contract deliverables, including meeting KPI’s as required.Responsible for revenue generation, account P&L management, profitability and overall financial performanceEnsure quantitative and qualitative analytics and evidenced-based decision makingGrowth:Contribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identify team members and lead multi-disciplinary team preparing responses to RFPs and presentationsHave a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities Oversee risk mitigation and dispute resolution for client and C&WContribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansionTalent Management: Lead and actively manage account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc.Attract and maintain top talent and provide on-going mentoring to team for superior performanceDrive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc.KEY COMPETENCIES1
Leadership2
Customer Relationship Management3
Technical Skills4
Organization Design & Management Skills5
Communication (oral and written)6
Financial Management7
Matrix Organization / Business Partner Skills8
Presentation Skills9
Business AcumenIMPORTANT EDUCATIONBachelor’s degree requiredMaster’s degree or MBA preferredIMPORTANT EXPERIENCEMinimum of 10 years at Senior Management level or other similar capacityExperience in directly leading and managing multi-discipline teamsClient, P&L, and contract management experienceExperience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic ConsultingADDITIONAL ELIGIBILITY QUALIFICATIONSAbility to develop positive working relationships with agencies, local government officials, and business community members.Possess technical domain knowledge (IFM hard services a must, and one or more in IFM Soft Services/Workplace Experience, PDS, TM, LA, SCON)Skilled in financial analysis and knowledge of financial conceptsAbility to comprehend, analyze and interpret complex business documents.Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work
In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $221,000.00 - $260,000.00Cushman & Wakefield provides equal employment opportunity
Discrimination of any type will not be tolerated
Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at
Please refer to the job title and job location when you contact us.SummaryLocation: New York, New York, USAType: Full time
The Senior Account Director is responsible for $2MM to $5MM revenue while leading an important client account within Global Occupier Services (GOS) primarily focused on Transaction Management, Lease Administration and Workplace & Portfolio Strategy
This position provides leadership and management across all aspects of the accounts including, but not limited to: 1
Service Delivery Standards Excellence 2
Client Experience & Relationship Management 3
Talent Management and Team Development 4
Financial Performance (including P&L, contract expansion / renewals etc.) 5
Expanding Share of Wallet 6
Account Risk Management 7
Contract GovernanceJob DescriptionClient Experience & Relationship ManagementRegular contact with Global Head of Real Estate to ensure satisfaction of services, alignment to contract and to ensure value add from Cushman & Wakefield.Maintain a thorough understanding of the client’s business goals and strategies to align real estate services to contribute to these objectivesEstablish and implement the overall vision, strategy, and performance metrics to the applicable service lines.Develop and maintain strong client relationships.Service Delivery, Contract Governance, Financial Performance & Risk ManagementActively participate in the ongoing management of transactions and RFP responsesManage the financial and contract performance outcomesImplement and manage account governance processProvide disciplined contract management to meet superior delivery of all contract deliverables, including meeting KPI’s as required.Responsible for revenue generation, account P&L management, profitability and overall financial performanceEnsure quantitative and qualitative analytics and evidenced-based decision makingGrowth:Contribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identify team members and lead multi-disciplinary team preparing responses to RFPs and presentationsHave a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities Oversee risk mitigation and dispute resolution for client and C&WContribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansionTalent Management: Lead and actively manage account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc.Attract and maintain top talent and provide on-going mentoring to team for superior performanceDrive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc.KEY COMPETENCIES1
Leadership2
Customer Relationship Management3
Technical Skills4
Organization Design & Management Skills5
Communication (oral and written)6
Financial Management7
Matrix Organization / Business Partner Skills8
Presentation Skills9
Business AcumenIMPORTANT EDUCATIONBachelor’s degree requiredMaster’s degree or MBA preferredIMPORTANT EXPERIENCEMinimum of 10 years at Senior Management level or other similar capacityExperience in directly leading and managing multi-discipline teamsClient, P&L, and contract management experienceExperience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic ConsultingADDITIONAL ELIGIBILITY QUALIFICATIONSAbility to develop positive working relationships with agencies, local government officials, and business community members.Possess technical domain knowledge (IFM hard services a must, and one or more in IFM Soft Services/Workplace Experience, PDS, TM, LA, SCON)Skilled in financial analysis and knowledge of financial conceptsAbility to comprehend, analyze and interpret complex business documents.Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work
In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $221,000.00 - $260,000.00Cushman & Wakefield provides equal employment opportunity
Discrimination of any type will not be tolerated
Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at
1-888-365-5406
or email HRServices@cushwake.com
Please refer to the job title and job location when you contact us.SummaryLocation: New York, New York, USAType: Full time
