Global Account Manager - Trident Experiential LLC

1. Client Engagement and Relationship Management
   • Serve as the primary point of contact for Clients, managing all aspects of Client communication, from initial inquiry through post-event debriefs to restart our Design-to-Debrief process.
   • Build and maintain strong relationships with Clients, understanding their needs, expectations, and long-term goals.
   • Develop a deep understanding of each Client’s business objectives and help the Strategy Director ensure that event strategies align with these goals.
   • Proactively identify opportunities to enhance the Client experience and offer additional services or event solutions.
2. Sales and Business Development
   • Identify opportunities for providing additional services and event enhancements.
   • Assist the Strategy Director in developing proposals for new Clients, providing insights into Client needs and preferences.
   • Help the Agency grow by building long-term relationships that lead to repeat business and referrals.
   • Masterfully navigate and negotiate contractual relationships between the Agency and its Clients.
   • Lead the Client contracting process.
   • Work with senior leadership to develop pricing strategies, templates, and strategic pricing initiatives.
3. Client Onboarding and Event Design
   • Lead formal Client onboarding process, ensuring that all key information is captured and communicated to the internal planning team.
   • Collaborate with the Strategy Director to develop customized event strategies that align with Client goals.
   • Help guide Clients through the event design process, empowering them to articulate their event narrative, benchmark it, and design for intended outcomes and objectives.
4. Client Experience and Project Communication
   • Work closely with the Director of Meetings & Incentives to ensure that all aspects of the event planning and execution process meet the Client’s expectations.
   • Facilitate regular check-ins with Clients to provide updates on project progress, address concerns, and gather feedback.
   • Ensure that all Client requirements are communicated clearly to internal teams, ensuring alignment between the Client’s vision event design, and onsite execution.
   • Manage Client expectations throughout the project lifecycle, balancing Client needs with internal capacity and resources.
   • Monitor project timelines, ensuring milestones are met by both Client and Agency, and keeping the Client informed about the progress.
5. Issue Resolution and Client Satisfaction
   • Address Client concerns promptly and effectively, ensuring a high level of Client satisfaction throughout the event planning process.
   • Proactively manage potential issues, escalating to the Sr. Director of Operations or Strategy Director as necessary.
   • Conduct post-event follow-ups with Clients to gather feedback, assess satisfaction, and identify areas for improvement.
6. Reporting and Analysis
   • Maintain accurate records of Client interactions, project progress, and event details in the Agency’s CRM and PM systems.
   • Provide regular updates to the Strategy Director and other relevant stakeholders on Client satisfaction, event performance, and potential areas for improvement.
   • Analyze Client feedback and event outcomes to refine the Client engagement process and improve future relationships.
   • Lead post-project analysis and Client debriefs.

• Bachelor’s degree in Business, Communications, Marketing, or a related field.
• 5-7 years of experience in consulting, Client relationship management, event planning, and sales.
• Event planning experience is required
• Strong interpersonal skills and a Client-first mindset, with the ability to build lasting relationships.
• Excellent communication skills, both written and verbal, with the ability to manage Client expectations effectively.
• Proactive problem-solving skills and the ability to navigate complex Client needs.
• Experience with CRM software and project management tools is a plus.
• Ability to work in a fast-paced environment and manage multiple Client accounts simultaneously.
• Must be able to work a hybrid schedule in Chicago, IL

• Client satisfaction and retention rates.
• Revenue and profitability growth.
• Client engagement levels and positive feedback from event evaluations.
• Contribution to business growth through upselling and repeat Client business.
• Effective management of Client projects, ensuring Client satisfaction, timelines, and budgets are met.

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