Global Client Service Senior Manager - The Boston Consulting Group

Your role is to strengthen BCG’s capabilities in client relationships, sales operations, Proposal Excellence, CCO agenda, GTM and account management.  You will do this through strategic thinking, developing new offerings (tools, programs, processes) and scaling them in the organisation. You are a strong strategic thought-partner, change expert, a tested team leader, and experienced program manager. 

You will offer strategic thought partnership and execution in the following areas: 1) Relationship Excellence, 2) Role of the CCO, 3) Account management, 4) Proposal Excellence 5) Commercial Learning & Development for the Consulting Team, 6) special projects and 7) BAU activities.  You will do this while collaborating with senior stakeholders in Regional/System and Practice Area leadership, regional Client Teams, People Team, L&D, Finance, and Marketing. Day-to-day activities will be spread primarily across the following areas:  

Support in strategic agenda setting  

• Be valued thought partner to leadership team to set the overall strategic agenda 

• Help orchestrate and drive senior stakeholder engagement with global and regional leadership within and outside the Client Team  

Agenda execution and change management 

• Capture and develop offerings (thought leadership, tools, processes, programs, communication) across regions and account teams 

• Work with key BCG functions (e.g., People Team), Practice Areas and Client Team regional directors / managers to get their input and provide support to execute the agenda 

• Help support the change agenda and execution of initiatives within local systems, regions and PAs, Chief of Staff team 

• Monitor and track progress