Global Education Manager - Fenty New Development - Kendo Brands

Job Description

ABOUT KENDO

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton, the world's largest luxury group. A play on the words "can do", Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.

Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships. This shows up in everything we do and in what we stand for:

• "Can Do" Spirit: We work together to make our wildest dreams a reality: As entrepreneurs, we embrace optimism and find creative ways to reach our goals
• Advocacy, Diversity, and Inclusion: We recognize and celebrate the full spectrum of personal identities. We create safe spaces so everyone's voice is heard. We listen with humility and act with courage.
• Storytelling: We tell authentic stories like no, one else. It's our key to inspire trust and build relationships, rallying, our people, partners, and consumers around our brands.
• Resilience: We embrace challenges as opportunities. Change is ever- constant, and agility is our strength.
• Product Excellence: We put the consumers first: We constantly raise the bar to create products of the highest quality that everyone just has to have.

The salary range for this position is $90,134 - $112,668 per year based upon a San Francisco location. Offered salary is dependent upon experience and location. Kendo Total Rewards offerings also include an annual bonus and a comprehensive benefits package including: medical, dental and vision insurance, flex paid time off program, parental leave, employee discount/perks, a retirement plan with employer contributions, Summer Fridays, opportunity to work from anywhere for a month in the summer and July and December wellness/shutdown weeks for applicable positions.

The Kendo house of brands currently includes: Fenty Beauty, Fenty Skin, KVD Beauty, Lip Lab, Ole Henriksen.

Kendo Brands has a hybrid work model with three days in office and two days remote each week.

POSITION SUMMARY

The Global Education Manager is responsible for designing and implementing specialized brand and product training content for Sephora stores globally. This role will create, implement, and customize training videos, education tools and training programs for Sephora in different global markets for consistent brand and product training worldwide. This includes driving key education initiatives such as videos, digital learning tools, training materials, facilitator's guides and training programs. This position works with various cross-functional teams including Brand Management, Creative Services, Marketing and Retail Education partners to understand brand and client needs, drive alignment and execution of all brand education initiatives worldwide.

RESPONSIBILITIES

• Drives conceptualization, initiation and development of Global Education content (training materials, learning modules, education curriculum and videos) that drive education and business needs for all Kendo Brands in support of global retailer staff, Kendo International teams and Kendo's North America Field Sales Team. Create assessment methods and conduct evaluations to measure the effectiveness of training programs. Use feedback from participants and stakeholders to continuously improve and refine educational initiatives.
• Conduct in-person and virtual training sessions, ensuring consistency in messaging and high-quality delivery. Develop and implement hands-on workshops to provide practical experience and skill-building opportunities.
• Own 360 lifecycle of education content development and implementation (ideation, creation, review and delivery) - i.e. curate brand/product training content, copywriting and overseeing video production process from beginning to end
• Lead instructional design and creation to drive education content strategy - i.e. training platforms and modules, brand and product tools, technology-based trainings and digital tools, curriculum development related to core products and new product launches and instructional videos focused on artistry, product knowledge and client service
• Establish process and standards for writing creative briefs, kick off meetings, review sessions, content approval, and routing for all creative education content needs across all Kendo brands; must understand, and be able to develop productive relationships with Creative Teams and Designers
• Ideate, develop and execute education content and 360 activation plans to articulate brand and product storytelling, product innovation and hands-on, activity-based training modules for retail staff and Kendo Field Sales Teams
• Collaborate with the marketing team to develop educational materials for customers, such as blog posts, tutorials, and videos, to increase brand awareness and loyalty. Work with product development teams to provide input on new products based on industry demands and customer feedback. Be the go-to person to support our key Instore event.
• Monitor industry trends, new techniques, and emerging technologies in the industry. Incorporate the latest advancements into the training programs to keep the company at the forefront of the industry.

REQUIREMENTS

• Bachelor's degree or equivalent experience; 5+ years of related business experience, Beauty or Retail industry preferred.
• Experience with, and full understanding of, the Sephora concept is preferred
• Superior writing, editing, and organizational skills
• Exceptional presentation, communication, and interpersonal skills.
• Appetite for social media
• Passion for education, training
• Proven ability to develop and deliver effective educational programming
• Ability to work in fast-paced, often-changing environment
• Excellent project management skills, including proven ability to manage projects and partner with various levels in the organization
• High-level attention to detail and accuracy in execution of work and tasks
• Proficient computer skills- Publisher, InDesign, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to travel domestically and internationally 10-15% including various company locations, salons, and events to deliver training sessions or represent the company at industry conferences and trade shows.