Global Sales Support Specialist - Palo Alto Networks

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

The Sales Support Specialist fulfills a variety of key sales support functions to help ensure revenue attainment. This role is based in Plano, Texas, and will report to the Sales Operations, Business Manager.

Sales Support Specialists assist Sales in all regions. They will engage with their teams via team meetings and through 1-1 email/phone requests to ensure awareness of initiatives and provide accurate and timely quoting and sales support to ensure bookable orders and revenue attainment.

Each request for assistance from a Major Account Manager is prioritized for completion on the basis of revenue acquisition, customer relationship building and other forms of determining timing requirements.

Your Impact

• All Product quoting
• Order tracking
• Internal processes and procedure research
• Asset Verification
• Deal registration review
• Provide excellent customer service while following up on order status, purchase order corrections or issues, etc.
• Willingness to work extended hours depending on month-end or quarter-end workload
• Possible differentiated shifts available to accommodate global deal registration flow
• Direct interaction with channel partners, customers, sales professionals, channel selling team and sales operation
• Additional responsibilities assigned as needed

Your Experience 

• 2+ years of related experience
• Excellent written and verbal skills
• Proven critical thinking abilities
• Detailed oriented and possess excellent time management discipline
• Proficiency with G Suite products
• Be able to cultivate relationships with key procurement personnel at distributors or direct resellers
• Experience in CRM system preferred (Salesforce.com highly preferred)

The Team

Our sales operation team members support our sales account managers and systems engineers to assist in large organization’s migrations to more cybersecurity. Sales operations work behind the scenes to make sure that our sales relationships run smoothly, enabling and empowering the teams across the world.

You support the sales team by providing research, and craft and support systems and processes that enable the process of sales. It’s a true partnership, one built on building the best cybersecurity solutions for each individual client.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $57000 - $91500/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.