Growth Readiness Manager - Remote - UnitedHealth Group
Eden Prairie, MN
About the Job
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Field Readiness is the team that supports new product launches and enhancements to existing products within the OptumHealth Organization on behalf of the Growth Office/Sales Organization. Our purpose is to ensure Sales and Marketing readiness prior to products being released to the market and UHC. Field Readiness facilitates the interconnection of multiple teams within the organization that allow products to launch successfully.
Position supports the Behavioral Health business, sunsetting and enhancements impacting clients and members across approx. 7 direct and indirect offerings driving employer goal of ~350 million PTRR product sales. Candidate needs ability to: influence without authority, stay connected with BH product businesses around increasingly complex product strategy and align work across product leaders that increasingly impact other business units. This role has to independently prioritize and make decisions by utilizing your experiences and understanding of needs of the business and the broader organization. Based on that knowledge enables the role to manage multiple updates with connection points and the downstream impacts to growth, client and member all while partnering with the dedicated solution sales consulting team and account management organization.
Big picture thinking is required and ability to make connections across the UHG organization is a critical skill while navigating and developing relationships in a complex organizational structure and escalate as needed and provide report outs to leader and growth leadership as needed.
+ Comfortable working in a position that is not a clearly defined role, high pace of change, and a willingness to bring clarity and standardization to a workflow
+ Able to meet the short-term requests of their stakeholder and interested in building a better way of working every day to reach long-term metrics of success
+ Curious in uncovering what success is, defining metrics, and building systems and processes to get there
+ Interested in finding the deeper context and the ‘why’ behind the way people think, act, and work
+ Open to asking questions when they don’t know the answer
+ Comfortable asking for help
+ Comfortable working and acting with empathy
+ Takes initiative
+ Open to constructive feedback
+ Seeks out responsibility
+ Able to work independently
+ Not afraid to pick up work and get involved in things they may not be experts in
+ Comfortable with working towards standardization and scalability
+ Able to design and build scalable processes with reporting capabilities
+ Capable of producing deliverables and doing work, regardless of how visionary or seemingly unimportant
+ Comfortable consulting colleagues and experts in those areas to understand risk, reward, and priority
+ Can prioritize their time to work on the core, must have items part of their regular scope of work, needed ad hoc deliverables from team members and key stakeholders, and the high-value ideas and projects that you bring to the team and organization
+ Interested in the bigger vision as defined by their perspective and that of their team members and is curious about how they can achieve it better
+ Understands the importance of respecting other team members’ working relationships, workload, and priorities
+ Interest in sales or understanding the challenges that salespeople face daily in a complex selling environment of over 175 sales people, over 100 products, and over 15,000 clients from Fortune 500 down to local small businesses
+ Interested in working with product managers and marketing to understanding how product and how it can be presented to our salespeople and in the market to maximize sales
+ Willing to learn about and support behavioral and mental health products and product managers
+ Willing to learn new skills or pick up new knowledge
+ Willing to work with artificial intelligence
+ Willing to learn elements of computer coding
+ Good written and verbal communication skills
+ Interested in the importance of relationships and building relationships in a highly matrixed environment
+ Can manage through influence where there may not be explicit authority
+ Manage competing priorities in a fast-paced, changing environment
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
+ Connect messages and product components by thinking strategically outside of single product solutions and how the market buys Optum products
+ Lead Marketing, Salesforce, Enterprise Operational Readiness, Market Validation for effective product launches
+ Establish repeatable systems and capabilities that optimize the intake process, enable data tracking
+ Responsible for autonomously coaching, guiding, consulting, to manage and cultivate feedback and relationships with various personalities to ensure that the product launch needs are aggregated, achieved, and communicated effectively
+ Ensure product alignment to overall Optum strategy and Value proposition and create awareness to the broader Optum integration story
+ Proactively follow new and enhanced products as they move through the Accelerate process, the product development process, specifically when they are in development, build, and launch phases
+ Coach, guide, consult, manage to level-set all members of the product, product marketing and enterprise readiness teams on the necessary requirements and timelines/due dates necessary to launch a new product or product enhancement and make recommendations to drive effectiveness and consistency and ideal delivery of the information
+ Strategically partner with key stakeholders in the product development process and consult on market requirements, sales messaging and optimal timing to maximize product potential in the selling cycle
+ Be the final stage gate prior to product release to support achievement of revenue goals or utilization rates of products and capabilities
+ Determine the most effective delivery method for content and assist in managing product communication plans
+ Design and manage front end readiness for training sessions in collaboration with Field Readiness Specialist and Sales Knowledge and Learning team
+ Other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
+ 3+ years of business experience which may include but not limited to areas such as sales, product, operations, account management, training
+ Proven basic understanding or familiarity with health services including clinical, behavioral, physical health, complex medical, financial services, wellness, pharmacy solutions and operations
+ Proven solid facilitation skills with the ability to drive decisions and actions without authority and execute large group webinars
+ Proven solid detail orientation, organization, follow through and problem-solving skills, self-starter and resourceful individual who drives to solve problems
+ Demonstrated success working effectively in a highly matrixed and dynamic environment
+ Demonstrated exceptional listening, verbal and written communication skills with the ability to communicate at all organizational levels
+ Proven solid sense of urgency and drive for results
+ Demonstrated business acumen and solid understanding of sales process
+ Proven solid project management skills
+ Proven solid history of quickly building relationships, gaining credibility and partnering with business leaders
+ Proven solid analytical, problem solving, and critical thinking skills
+ Demonstrated excellent organization skills, attention to detail and experience managing and prioritizing several deliverables, multiple projects concurrently and prioritize demands
+ Ability to synthesize information from multiple sources
+ Ability to be flexible and work with ambiguity
Preferred Qualifications:
+ Proficient with Webex, Sharepoint, and HUB, Library and KIC capabilities
+ Proficiency in Microsoft office suite including Word, Excel, Outlook and excellent PowerPoint skills
+ Established relationships within Optum, UnitedHealthcare E&I national markets, local markets, public sector or other channel partners
+ Knowledge of Optum products and services
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
Field Readiness is the team that supports new product launches and enhancements to existing products within the OptumHealth Organization on behalf of the Growth Office/Sales Organization. Our purpose is to ensure Sales and Marketing readiness prior to products being released to the market and UHC. Field Readiness facilitates the interconnection of multiple teams within the organization that allow products to launch successfully.
Position supports the Behavioral Health business, sunsetting and enhancements impacting clients and members across approx. 7 direct and indirect offerings driving employer goal of ~350 million PTRR product sales. Candidate needs ability to: influence without authority, stay connected with BH product businesses around increasingly complex product strategy and align work across product leaders that increasingly impact other business units. This role has to independently prioritize and make decisions by utilizing your experiences and understanding of needs of the business and the broader organization. Based on that knowledge enables the role to manage multiple updates with connection points and the downstream impacts to growth, client and member all while partnering with the dedicated solution sales consulting team and account management organization.
Big picture thinking is required and ability to make connections across the UHG organization is a critical skill while navigating and developing relationships in a complex organizational structure and escalate as needed and provide report outs to leader and growth leadership as needed.
+ Comfortable working in a position that is not a clearly defined role, high pace of change, and a willingness to bring clarity and standardization to a workflow
+ Able to meet the short-term requests of their stakeholder and interested in building a better way of working every day to reach long-term metrics of success
+ Curious in uncovering what success is, defining metrics, and building systems and processes to get there
+ Interested in finding the deeper context and the ‘why’ behind the way people think, act, and work
+ Open to asking questions when they don’t know the answer
+ Comfortable asking for help
+ Comfortable working and acting with empathy
+ Takes initiative
+ Open to constructive feedback
+ Seeks out responsibility
+ Able to work independently
+ Not afraid to pick up work and get involved in things they may not be experts in
+ Comfortable with working towards standardization and scalability
+ Able to design and build scalable processes with reporting capabilities
+ Capable of producing deliverables and doing work, regardless of how visionary or seemingly unimportant
+ Comfortable consulting colleagues and experts in those areas to understand risk, reward, and priority
+ Can prioritize their time to work on the core, must have items part of their regular scope of work, needed ad hoc deliverables from team members and key stakeholders, and the high-value ideas and projects that you bring to the team and organization
+ Interested in the bigger vision as defined by their perspective and that of their team members and is curious about how they can achieve it better
+ Understands the importance of respecting other team members’ working relationships, workload, and priorities
+ Interest in sales or understanding the challenges that salespeople face daily in a complex selling environment of over 175 sales people, over 100 products, and over 15,000 clients from Fortune 500 down to local small businesses
+ Interested in working with product managers and marketing to understanding how product and how it can be presented to our salespeople and in the market to maximize sales
+ Willing to learn about and support behavioral and mental health products and product managers
+ Willing to learn new skills or pick up new knowledge
+ Willing to work with artificial intelligence
+ Willing to learn elements of computer coding
+ Good written and verbal communication skills
+ Interested in the importance of relationships and building relationships in a highly matrixed environment
+ Can manage through influence where there may not be explicit authority
+ Manage competing priorities in a fast-paced, changing environment
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
+ Connect messages and product components by thinking strategically outside of single product solutions and how the market buys Optum products
+ Lead Marketing, Salesforce, Enterprise Operational Readiness, Market Validation for effective product launches
+ Establish repeatable systems and capabilities that optimize the intake process, enable data tracking
+ Responsible for autonomously coaching, guiding, consulting, to manage and cultivate feedback and relationships with various personalities to ensure that the product launch needs are aggregated, achieved, and communicated effectively
+ Ensure product alignment to overall Optum strategy and Value proposition and create awareness to the broader Optum integration story
+ Proactively follow new and enhanced products as they move through the Accelerate process, the product development process, specifically when they are in development, build, and launch phases
+ Coach, guide, consult, manage to level-set all members of the product, product marketing and enterprise readiness teams on the necessary requirements and timelines/due dates necessary to launch a new product or product enhancement and make recommendations to drive effectiveness and consistency and ideal delivery of the information
+ Strategically partner with key stakeholders in the product development process and consult on market requirements, sales messaging and optimal timing to maximize product potential in the selling cycle
+ Be the final stage gate prior to product release to support achievement of revenue goals or utilization rates of products and capabilities
+ Determine the most effective delivery method for content and assist in managing product communication plans
+ Design and manage front end readiness for training sessions in collaboration with Field Readiness Specialist and Sales Knowledge and Learning team
+ Other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
+ 3+ years of business experience which may include but not limited to areas such as sales, product, operations, account management, training
+ Proven basic understanding or familiarity with health services including clinical, behavioral, physical health, complex medical, financial services, wellness, pharmacy solutions and operations
+ Proven solid facilitation skills with the ability to drive decisions and actions without authority and execute large group webinars
+ Proven solid detail orientation, organization, follow through and problem-solving skills, self-starter and resourceful individual who drives to solve problems
+ Demonstrated success working effectively in a highly matrixed and dynamic environment
+ Demonstrated exceptional listening, verbal and written communication skills with the ability to communicate at all organizational levels
+ Proven solid sense of urgency and drive for results
+ Demonstrated business acumen and solid understanding of sales process
+ Proven solid project management skills
+ Proven solid history of quickly building relationships, gaining credibility and partnering with business leaders
+ Proven solid analytical, problem solving, and critical thinking skills
+ Demonstrated excellent organization skills, attention to detail and experience managing and prioritizing several deliverables, multiple projects concurrently and prioritize demands
+ Ability to synthesize information from multiple sources
+ Ability to be flexible and work with ambiguity
Preferred Qualifications:
+ Proficient with Webex, Sharepoint, and HUB, Library and KIC capabilities
+ Proficiency in Microsoft office suite including Word, Excel, Outlook and excellent PowerPoint skills
+ Established relationships within Optum, UnitedHealthcare E&I national markets, local markets, public sector or other channel partners
+ Knowledge of Optum products and services
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
Source : UnitedHealth Group