Guerlain Spa Concierge - RAFFLES

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

The Spa Concierge is in charge of interacting with guests in the spa. Ensuring each guest experience is personalized and seamless. You also provides recommendations and promotes a calm and tranquil environment throughout guests’ visits.

Job responsibilities include, but are not limited to:

• Provide warm welcome and personalized service to all guests visiting the spa.
• Perform check in and check out of all spa guests. Handle payment transactions for treatment and retail products.
• Handle telephone reservations in line with service standards, using proper telephone etiquette.
• Ascertain guest satisfaction upon guest departure and ensure.
• Provide guest escorts to changing rooms, relaxation area and swimming pool.
• Complete all opening and closing duties professionally and accurately.
• Ensure spa reception area is kept clean and free of clutter, retail display is presented elegantly and appropriately replenished at all times.
• Ensure all payment transactions are accurate at the end of each shift, reporting any discrepancies to the immediate supervisor.
• Scheduling spa reservations and upsell treatments to maximize room and therapist utilization.
• Provide retail recommendations to guests tailored to their specific needs.
• Report accidents, injuries to management.
• Follow all company policies and procedures.
• Ensure uniform and appearance is tidy and professional, in line with grooming standards.

• 2 years of experience in luxury hotel or spa front of house position preferred
• Computer literate preferably with knowledge of spa reservation systems.
• Passion for guest care.
• Personal interest in spa treatments and holistic lifestyle.
• Telephone skills ideally in conjunction with handling reservations.
• Able to work within a team with rotating shifts.

• Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
• Excellent Company benefits including medical, dental, vision and life insurance. 
• Personalized development opportunities across Accor's extensive brand portfolio.  
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21