Guest Relations Specialist - Staybridge/EVEN Rochester

Staybridge Suites Mayo Clinic area (Rochester, MN) is currently seeking a full-time Guest Relations Specialist to join our hotel's team. As a part of our hotel staff, you have the opportunity to interact with guests from all walks of life, ensuring their stay at our hotel is nothing short of extraordinary.

If you have a knack for going above and beyond to exceed customer expectations, this is the perfect role for you. Don't miss out on this exciting chance to join our dynamic team – apply today!

WHAT'S IN IT FOR YOU?

As a Guest Relations Specialist, you receive a competitive hourly wage, depending on your experience. Our company recognizes and rewards Hard work and dedication, providing ample opportunities for growth and advancement.

As a hospitality team member, you're able to enjoy benefits such as health insurance, a 401(k), and vacation time

HOW WE MAKE A DIFFERENCE

We are proud to offer our hotel guests an inviting home away from home. Our suites offer an upscale residential style with contemporary charm. We love to spoil our guests with great amenities and amazing staff! Located right across the street from St. Mary's Hospital, we're just a short stroll away from restaurants, bars, coffee shops, and a fresh market.

Our amazing team members take hospitality to the next level. They are bright, friendly, and passionate about serving our guests. In order to hire and retain the best, we offer competitive compensation, generous benefits, and a family-oriented work environment!

ARE YOU THE GUEST RELATIONS SPECIALIST WE'RE LOOKING FOR?

• Fantastic verbal and written communication skills
• Capable of having some exposure to cleaning chemicals
• Prolonged periods of standing and/or walking
• Positive attitude and exceptional customer service skills
• Computer skills are a plus

Can you effectively work with a team to help our hotel succeed? Do you have great time management and organizational skills? If the answer is YES, you could be a perfect fit for this position! Keep reading to see if you're up for the challenge.

AVERAGE DAY AS A GUEST RELATIONS SPECIALIST

A typical day in the life of a Guest Relations Specialist is a vibrant journey focused on enhancing the guest experience. You spend your day warmly greeting guests and ensuring their smooth check-in, offering a personal touch by addressing special requests and preferences. You are the go-to person for any guest inquiries or concerns, demonstrating exceptional problem-solving skills and a dedication to exceeding guest expectations. Each day you liaise between guests and various hotel departments to fulfill unique requests, making each stay memorable. Your keen attention to detail shines as you organize and manage reservations, ensuring all procedures align with the highest standards of service.

Maintaining an inviting and well-organized front desk area is second nature to you, as is staying updated with the latest hotel promotions and offerings. Your commitment to fostering positive guest relations and delivering exceptional service defines your role, leaving guests with a lasting impression of their stay.

READY TO GET STARTED?

If you have these qualities and meet the basic job requirements, we'd love to have you on our hotel staff. Apply now using our quick and easy online application!