Guest Serv Clerk/PRN - The Regional Medical Center of Memphis

A Brief Overview
Performs receptionist duties in the lobby and waiting room areas. Greets, assists and directs patients and visitors.

What will you do?

• Provides customer service and receptionist support, answering information telephone calls, greeting visitors and providing information and assistance.
• Responds to inquiries and communicates information in accordance with established policies and procedures. Provides room numbers to callers and visitors.
• Generates and provides badges to visitors and maintains visitor logs.
• Interacts and communicates with hospital staff, patients, visitors and external representatives in a customer responsiveness and courteous manner in compliance with iRESPECT standards and promoting patient/customer satisfaction.
• Makes routine and emergency announcements/notifications using intercom and radio paging system. Responds appropriately to emergency situations and notifies appropriate personnel.
• Transports and distributes records, documents and materials to other information desks and/or areas.
• Maintains confidentiality in matters relating to patient/family, department and hospital information. Adheres to established departmental and organizational policies (i.e. HIPAA, Confidentiality and Compliance Policies). Remains knowledgeable of hospital guest services policies, procedures and operations.
• Monitors the lobby area and waiting rooms. Maintains a clean, orderly, safe environment for patients and personnel. Adheres to established policies, compliance/quality improvement, patient safety, environment and infection control standards.
• Performs data entry and typing as required; may be required to utilize computer system to input and retrieve data.
• Completes required continuous training and education, including department-specific requirements.
• Provides coverage for relief and absences as required. Demonstrates flexibility to work nights, weekends and holidays to provide continuous coverage as required.

Qualifications

• High school graduate or equivalent clerical experience Required
• Six (6) months of clerical experience, customer service or equivalent experience Required and
• Completion of a clerical or customer training program may be utilized in lieu of experience. Required

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Regional One Health is committed to diversity and inclusion. We are an equal-opportunity employer, including veterans and people with disabilities.

PI249759392